Description
Role : Desk Side Support Engineer
Location – Warsaw - Poland & Belgrade - Serbia
Work Mode - 5 day onsite
Budget – 150 Euro per day
Contract duration - 6 months (May get extension)
Working alongside the Desk side support lead, you will be responsible for the timely delivery of services subject to SLA’s and KPI’s, and where applicable Service Improvement plans will be initiated to support and drive improvements across all areas of responsibilities. With the use of dashboards and reporting workloads will be managed across the team, providing insight on workload and effectiveness.
1. Hardware Support: This involves troubleshooting and fixing hardware issues with desktop computers, laptops, printers, scanners, monitors, keyboards, mice, and other peripherals.
2. Software Support: Helping with installing, configuring, and troubleshooting software applications, operating systems (such as Windows, macOS, Linux), and drivers.
3. System Upgrades and Maintenance: Performing hardware and software upgrades, updates, patches, and maintenance tasks to ensure optimal performance and security of end-user systems.
4. Virus and Malware Removal: In conjunction with the IT Security team. Detecting and removing viruses, malware, and other security threats from end-user systems to ensure data security and integrity is in place.
5. Data Backup and Recovery: Assisting users with data backup procedures and performing data recovery operations in case of data loss or system failure.
6. Network Connectivity: Troubleshooting network connectivity issues, including wired and wireless connections, IP addressing, DNS resolution, and VPN configurations, in conjunction with the IT Network team.
Location – Warsaw - Poland & Belgrade - Serbia
Work Mode - 5 day onsite
Budget – 150 Euro per day
Contract duration - 6 months (May get extension)
Working alongside the Desk side support lead, you will be responsible for the timely delivery of services subject to SLA’s and KPI’s, and where applicable Service Improvement plans will be initiated to support and drive improvements across all areas of responsibilities. With the use of dashboards and reporting workloads will be managed across the team, providing insight on workload and effectiveness.
1. Hardware Support: This involves troubleshooting and fixing hardware issues with desktop computers, laptops, printers, scanners, monitors, keyboards, mice, and other peripherals.
2. Software Support: Helping with installing, configuring, and troubleshooting software applications, operating systems (such as Windows, macOS, Linux), and drivers.
3. System Upgrades and Maintenance: Performing hardware and software upgrades, updates, patches, and maintenance tasks to ensure optimal performance and security of end-user systems.
4. Virus and Malware Removal: In conjunction with the IT Security team. Detecting and removing viruses, malware, and other security threats from end-user systems to ensure data security and integrity is in place.
5. Data Backup and Recovery: Assisting users with data backup procedures and performing data recovery operations in case of data loss or system failure.
6. Network Connectivity: Troubleshooting network connectivity issues, including wired and wireless connections, IP addressing, DNS resolution, and VPN configurations, in conjunction with the IT Network team.