Description
Job Title: Production Support (Techno Functional Consultant)
Location: Dublin, Ireland – Travel Minimum 3 days a Week to Client location- Dublin
Contract – 6 Months Contract
Day Rate: 450 Euro/Day for Ireland
Must have skills:
? Unix Shell Scripting, SQL
? Troubleshooting using logs, Splunk / Dynatrace
? ITSM – Incident, Change and Problem Management
? L2 Support experience is a must
? Snowflake
Good to have skills:
? PCF Cloud knowledge
? CI/CD, Jenkins, Git & Maven
Job Description:
Roles/responsibilities performed by the Biz Ops React team members and tools used in their applications.
? Incident Resolution - Review and resolve the Incidents arising from
? Operation Command Center Alerts
? Alerts from Enterprise Monitoring Operations (EM Operations).
? OMNIBUS and Splunk Alerts
? Change Implementation - Deploying the application related artifacts to the production environments in the slotted approved release window
? Reporting the issues with the deployments and coordinating with the Development Teams to fix any deployment issues
? Work Orders - Resolve Work orders in form of Business/functional queries, adhoc testing, verification and validation etc, from Regional product team and customer support teams.
? Traffic Routing – perform traffic routing in support of infrastructure maintenance
? Perform Root Cause Analysis in detail for High severity Incidents – and take action on fixing the underlying cause of the high severity issues. Take necessary preventive actions also.
? Supporting the UAT testing by the Product team and Regional customer support team.
? Configuring application/artifacts and supporting the new customer onboarding to the platform
? Raise new change tickets and arrange for approvals, including CAB approvals
? Review and approve change tickets.
? Work with customers on ad-hoc queries
? Work with Development / Testing team for defect analysis (with Production simulated data)
? Build automation scripts that reduce the number of Incidents and/or improves processes followed
? Support customer to fill in the Post Incident Report (PIR) when any high impacting Incidents affecting customers occurred.
? Participate / Initiate in War Room calls that impacts application availability or has a customer impact
? Willing to work on shifts (Morning & Afternoon shifts) & Weekend support
Tools Used:
? Remedy – Ticketing Tool
? Rally (For Story and Bug Tracking)
? Splunk and Dynatrace for Monitoring
? WinSCP (file movement/ validation)
? CyberArk/Putty
? Toad – Querying Tool for DB
Location: Dublin, Ireland – Travel Minimum 3 days a Week to Client location- Dublin
Contract – 6 Months Contract
Day Rate: 450 Euro/Day for Ireland
Must have skills:
? Unix Shell Scripting, SQL
? Troubleshooting using logs, Splunk / Dynatrace
? ITSM – Incident, Change and Problem Management
? L2 Support experience is a must
? Snowflake
Good to have skills:
? PCF Cloud knowledge
? CI/CD, Jenkins, Git & Maven
Job Description:
Roles/responsibilities performed by the Biz Ops React team members and tools used in their applications.
? Incident Resolution - Review and resolve the Incidents arising from
? Operation Command Center Alerts
? Alerts from Enterprise Monitoring Operations (EM Operations).
? OMNIBUS and Splunk Alerts
? Change Implementation - Deploying the application related artifacts to the production environments in the slotted approved release window
? Reporting the issues with the deployments and coordinating with the Development Teams to fix any deployment issues
? Work Orders - Resolve Work orders in form of Business/functional queries, adhoc testing, verification and validation etc, from Regional product team and customer support teams.
? Traffic Routing – perform traffic routing in support of infrastructure maintenance
? Perform Root Cause Analysis in detail for High severity Incidents – and take action on fixing the underlying cause of the high severity issues. Take necessary preventive actions also.
? Supporting the UAT testing by the Product team and Regional customer support team.
? Configuring application/artifacts and supporting the new customer onboarding to the platform
? Raise new change tickets and arrange for approvals, including CAB approvals
? Review and approve change tickets.
? Work with customers on ad-hoc queries
? Work with Development / Testing team for defect analysis (with Production simulated data)
? Build automation scripts that reduce the number of Incidents and/or improves processes followed
? Support customer to fill in the Post Incident Report (PIR) when any high impacting Incidents affecting customers occurred.
? Participate / Initiate in War Room calls that impacts application availability or has a customer impact
? Willing to work on shifts (Morning & Afternoon shifts) & Weekend support
Tools Used:
? Remedy – Ticketing Tool
? Rally (For Story and Bug Tracking)
? Splunk and Dynatrace for Monitoring
? WinSCP (file movement/ validation)
? CyberArk/Putty
? Toad – Querying Tool for DB