Description
Role : Senior Travel Agent
Location: Bucharest Romania
Type : Permanent
Salary : 5613 RON gross per month.
Benefits - Benefit platform, private medical subscription
Working program - 8 AM - 4 PM / 9 AM- 5 PM / 14 PM-22 PM + weekends & public holidays 10 AM - 18 PM
Working model (full onsite, remote, or hybrid) – hybrid
Language requirement: Romanian / Hungarian Fluent speaker
Key Deliverables Expected
• We will provide Services through email, chat and voice calls in accordance with customer procedures and scripts as provided herein. The Service shall mean:
• Helping end-customers to make a reservation on the Customer site, answering end customer questions about process, providing information on products and services.
• Handling of end customer requests for rebooking/changing (name, dates and route of flight/insurance/hotels/cars).
• Prepare the DP offer for customers.
• Provide sales support for all products and services.
• Handling end customer inquiries about cancellations (flight/insurance/hotel/car, services).
• Handling end customer inquiries about changes in reservations made by the airline or by the service provider.
• Handling end customer inquiries about invoices and payments for reservations.
• Handling of end customer inquiries regarding travel rules, online check-in, baggage handling, documents required by suppliers.
• Handling end customer inquiries to check the status of the reservation
• Handling bookings that require additional confirmation with providers in the system.
• Booking service for online check-in on end customer request.
• Change the data for online check-in.
• Resend documents for end customers, i.e. ticket, booking details, boarding passes, invoices, vouchers,
• Handling end customer inquiries regarding pricing and purchase of additional services, i.e. baggage, check-in, places, entry priority, special baggage, UNMR, insurance, additional hotel services, transport from the airport, additional meals.
• Handling contacts with service providers to make changes, cancellations, refunds, as well as to clarify doubts, confirm passenger data and other.
• Booking service for payment collection.
• Contact with the end customer to establish alternative connections, handling schedule changes.
• Handling cancelled bookings.
• Handling end customer inquiries regarding complaints, providing information about status of the complaint, passing the information to the complaints department, passing the necessary documents to the complaints department or provider.
• Contact with end customers in order to improve conversion rates on sales for booked/requested but unpaid services (pending payments, confirmation errors, etc. both for the main products and also for ancillaries).
• Collaborate with back office of Customer and escalate to customer all cases that need further actions not stated in this Scope of Services and follow-up on them up to final resolution communicated to end customers.
• Handling BMS’s queues according to customer procedure.
• Other channels such as chat may be added later in scope as per mutual agreement between both parties.
Please share your CV to
Location: Bucharest Romania
Type : Permanent
Salary : 5613 RON gross per month.
Benefits - Benefit platform, private medical subscription
Working program - 8 AM - 4 PM / 9 AM- 5 PM / 14 PM-22 PM + weekends & public holidays 10 AM - 18 PM
Working model (full onsite, remote, or hybrid) – hybrid
Language requirement: Romanian / Hungarian Fluent speaker
Key Deliverables Expected
• We will provide Services through email, chat and voice calls in accordance with customer procedures and scripts as provided herein. The Service shall mean:
• Helping end-customers to make a reservation on the Customer site, answering end customer questions about process, providing information on products and services.
• Handling of end customer requests for rebooking/changing (name, dates and route of flight/insurance/hotels/cars).
• Prepare the DP offer for customers.
• Provide sales support for all products and services.
• Handling end customer inquiries about cancellations (flight/insurance/hotel/car, services).
• Handling end customer inquiries about changes in reservations made by the airline or by the service provider.
• Handling end customer inquiries about invoices and payments for reservations.
• Handling of end customer inquiries regarding travel rules, online check-in, baggage handling, documents required by suppliers.
• Handling end customer inquiries to check the status of the reservation
• Handling bookings that require additional confirmation with providers in the system.
• Booking service for online check-in on end customer request.
• Change the data for online check-in.
• Resend documents for end customers, i.e. ticket, booking details, boarding passes, invoices, vouchers,
• Handling end customer inquiries regarding pricing and purchase of additional services, i.e. baggage, check-in, places, entry priority, special baggage, UNMR, insurance, additional hotel services, transport from the airport, additional meals.
• Handling contacts with service providers to make changes, cancellations, refunds, as well as to clarify doubts, confirm passenger data and other.
• Booking service for payment collection.
• Contact with the end customer to establish alternative connections, handling schedule changes.
• Handling cancelled bookings.
• Handling end customer inquiries regarding complaints, providing information about status of the complaint, passing the information to the complaints department, passing the necessary documents to the complaints department or provider.
• Contact with end customers in order to improve conversion rates on sales for booked/requested but unpaid services (pending payments, confirmation errors, etc. both for the main products and also for ancillaries).
• Collaborate with back office of Customer and escalate to customer all cases that need further actions not stated in this Scope of Services and follow-up on them up to final resolution communicated to end customers.
• Handling BMS’s queues according to customer procedure.
• Other channels such as chat may be added later in scope as per mutual agreement between both parties.
Please share your CV to