HVAC Service Administrator

Vancouver  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Keywords

HVAC Servicio al Cliente Expediting Metrics Coaching and Mentoring Customer Relationship Management Calculations Internal Combustion Engines Conflict Resolution Customer Satisfaction Desktop Computing Performance Management Sales Well-being and Personal Care Quality Management Profit-Based Sales Targets Carry Out Assessments Instructional Manuals Quality Control Office Equipment Team Management Schematics

Description

WE KNOW HOW TO TAKE CARE OF AND VALUING OUR TEAM MEMBERS!

We are looking to add a HVAC Service Administrator to our stellar team.

MAKE $75K/YR

PLUS+

EXCELLENT BENEFITS!

What We Offer:


  • Health, dental & vision insurance
  • Company gas card, phone
  • Paid vacation & holidays

Job Responsibilities:


  • Oversee the day-to-day operational and tactical aspects of servicing jobs and service agreements
  • Implement quality assurance programs/procedures in the service and dispatch departments to ensure customer satisfaction and to strengthen customer relationships
  • Foster a culture that ensures excellent customer service by confronting issues openly and quickly and resolving customer complaints/dissatisfaction
  • Manage technicians and dispatchers by assessing training needs by selecting training programs for team members
  • Participate in all programs relating to performance evaluations and career development planning
  • Complete regular ride alongs and in person assessments with service technicians
  • Weekly reviews and spot checks dispatch calls for quality control
  • Responsible that the service technicians and dispatchers achieve their goals/metrics
  • Responsible for service department revenue and margin
  • Track the performance and metrics of service techs and dispatchers to assure the goals will be achieved and adjust or train where necessary
  • Oversee recruiting and getting new technicians on board while creating opportunity for existing growth
  • Build a bench of superstars ready to join the team, while developing existing team
  • Manage to and achieve revenue and profitability goals set for the service department
  • Address elevated budgetary issues when they arise

Just as we take excellent care of our customers, we strive also to create a healthy life/work balance with deep respect for the quality-of-life for all our technicians. With a laid-back environment and excellent leadership, we also value our technicians by offering a consistent schedule with limited time on-call and life/work balance.

If you're ready to take the next step in your career with the support of an excellent team behind you:

APPLY TODAY!

Skills & Requirements:


  • Strong and in-depth knowledge and understanding of HVAC and refrigeration systems
  • Outstanding customer service and sales skills
  • Ability to motivate, manage and training a team of HVAC technicians and dispatchers
  • Ability to motivate, manage, and train a team of HVAC/R technicians and dispatchers
  • Ability to create strategy and goals for team productivity and quality of work
  • Ability to read, interpret, utilize and train on manuals, schematics and control circuits related to HVAC and refrigeration systems
  • Ability to perform heating and cooling calculations
  • Ability to perform combustion analysis on gas fired equipment
  • Knowledge of local codes
  • Excellent verbal and written communication skills
  • Proficient with computers, phones, and other office equipment
  • Ability to multi-task and juggle multiple priorities
  • Demonstrate attention to detail
  • Strong organizational skills
  • Ability to maintain a positive attitude while under pressure
  • Strong troubleshooting and conflict resolution skills

Qualifications:


  • 5+ Years Service Technician Experience
  • 3+ Years Management Experience
  • EPA and NATE certified

Connect with us and learn more about this opportunity TODAY!

Start date
06.2024
From
The Blue Collar Recruiter
Published at
11.06.2024
Project ID:
2760841
Contract type
Permanent
To apply to this project you must log in.
Register