HVAC Service Administrator

Vancouver  ‐ Onsite
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We are looking to add a HVAC Service Administrator to our stellar team.




What We Offer:

  • Health, dental & vision insurance
  • Company gas card, phone
  • Paid vacation & holidays

Job Responsibilities:

  • Oversee the day-to-day operational and tactical aspects of servicing jobs and service agreements
  • Implement quality assurance programs/procedures in the service and dispatch departments to ensure customer satisfaction and to strengthen customer relationships
  • Foster a culture that ensures excellent customer service by confronting issues openly and quickly and resolving customer complaints/dissatisfaction
  • Manage technicians and dispatchers by assessing training needs by selecting training programs for team members
  • Participate in all programs relating to performance evaluations and career development planning
  • Complete regular ride alongs and in person assessments with service technicians
  • Weekly reviews and spot checks dispatch calls for quality control
  • Responsible that the service technicians and dispatchers achieve their goals/metrics
  • Responsible for service department revenue and margin
  • Track the performance and metrics of service techs and dispatchers to assure the goals will be achieved and adjust or train where necessary
  • Oversee recruiting and getting new technicians on board while creating opportunity for existing growth
  • Build a bench of superstars ready to join the team, while developing existing team
  • Manage to and achieve revenue and profitability goals set for the service department
  • Address elevated budgetary issues when they arise

Just as we take excellent care of our customers, we strive also to create a healthy life/work balance with deep respect for the quality-of-life for all our technicians. With a laid-back environment and excellent leadership, we also value our technicians by offering a consistent schedule with limited time on-call and life/work balance.

If you're ready to take the next step in your career with the support of an excellent team behind you:


Skills & Requirements:

  • Strong and in-depth knowledge and understanding of HVAC and refrigeration systems
  • Outstanding customer service and sales skills
  • Ability to motivate, manage and training a team of HVAC technicians and dispatchers
  • Ability to motivate, manage, and train a team of HVAC/R technicians and dispatchers
  • Ability to create strategy and goals for team productivity and quality of work
  • Ability to read, interpret, utilize and train on manuals, schematics and control circuits related to HVAC and refrigeration systems
  • Ability to perform heating and cooling calculations
  • Ability to perform combustion analysis on gas fired equipment
  • Knowledge of local codes
  • Excellent verbal and written communication skills
  • Proficient with computers, phones, and other office equipment
  • Ability to multi-task and juggle multiple priorities
  • Demonstrate attention to detail
  • Strong organizational skills
  • Ability to maintain a positive attitude while under pressure
  • Strong troubleshooting and conflict resolution skills


  • 5+ Years Service Technician Experience
  • 3+ Years Management Experience
  • EPA and NATE certified

Connect with us and learn more about this opportunity TODAY!

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