Installation Administrator

Wakefield  ‐ Onsite
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Customer Satisfaction Servicio al Cliente Office Management Stakeholder Management Subcontractors Relationship Management


Installation Admin Opportunity


Competitive salary

At West Yorkshire Windows, we strive to be the most customer-focused window and conservatory installation company in the region. We pride ourselves on delivering exceptional service to our customers at every stage of their journey with us.

The Role:

As an Installation Administrator, you will be a pivotal point of contact for our customers, supporting Installation and Building Managers and engaging directly with customers. You will help manage and coordinate the building and installation process, ensuring a seamless experience.

Responsibilities include:

  • Engaging with customers to ensure they are fully informed of their project progress.
  • Coordinating with internal and external stakeholders to resolve customer queries.
  • Organisation and management of builders and subcontractors, including handling communications and
  • Developing and maintaining excellent relationships to enhance customer satisfaction.
  • Producing timely and accurate KPI reports and managing office administration tasks.
  • Keeping up to date with product knowledge and complying with industry guidelines.
  • Ensuring all customer interactions are handled efficiently and effectively.

Who You Are:

  • You may have knowledge of the home improvement and building industry, but it’s not essential as we provide full training.
  • You possess strong customer service skills and are adept at resolving issues calmly and politely.
  • Your planning and organisational skills are top-notch, allowing you to manage tasks efficiently.
  • You're a problem-solver with excellent communication skills, capable of building great relationships both internally and externally.
  • A proactive, motivated individual, you're ready to embrace challenges and exceed customer expectations.

What We Offer:

  • The opportunity to work in a dynamic, supportive environment that values your input and dedication.
  • Comprehensive training and professional development to enhance your skills.
  • A role where no two days are the same with the chance to make a significant impact on our operations and customer satisfaction.

Interested candidates should submit their CV and a cover letter outlining their salary expectations and what they can bring to the role.


Start date
West Yorkshire Windows
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