Description
D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
Tasks and Responsibilities
-Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
-First and second level technical support – calls/tickets/user interaction
-Provide prompt responses to IT related questions from end-users
-Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)
-Create, maintain, utilize knowledge articles
-Provide IT onboarding trainings to new starters
-Contribute to continuous improvement initiatives
Requirements
-Language skills: fluent English and Flemish, other languages are a plus
-2+ years of experience in a similar role
-Strong problem solving/analytical abilities
-Excellent communication skills and customer orientation
-Attention to detail and ability to multi-task, handling multiple stakeholders
-Ability to prioritize and willingness to work self-sufficiently and well organized
-Team player and supportive personality
-Experience in regulated IT environments is a plus (e.g. GxP)
-All candidates must provide a Criminal record not older than 3 months
Tasks and Responsibilities
-Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
-First and second level technical support – calls/tickets/user interaction
-Provide prompt responses to IT related questions from end-users
-Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)
-Create, maintain, utilize knowledge articles
-Provide IT onboarding trainings to new starters
-Contribute to continuous improvement initiatives
Requirements
-Language skills: fluent English and Flemish, other languages are a plus
-2+ years of experience in a similar role
-Strong problem solving/analytical abilities
-Excellent communication skills and customer orientation
-Attention to detail and ability to multi-task, handling multiple stakeholders
-Ability to prioritize and willingness to work self-sufficiently and well organized
-Team player and supportive personality
-Experience in regulated IT environments is a plus (e.g. GxP)
-All candidates must provide a Criminal record not older than 3 months