IT Service Delivery Manager

Prague  ‐ Remote

Keywords

Service Delivery Servicio al Cliente IT Service Management Accounting Customer Satisfaction Finance Recruitment Maintenance Software Tools Team Building Risk Management

Description

We have a current opportunity for a IT Service Delivery Manager on a contract basis. The position will be based in Prague and remotely.

Start: 1.12.2024
End: 31.12.2025
Prague (12 days on average onsite per month) and remote, fulltime

Service Delivery Manager

Tasks:
Manage service delivery teams and guide them in delivering exceptional customer service across all channels.
Hands on experience with IT projects / programs for business functions
Experience with cloud based implementations
Communicate with clients to understand their needs and expectations.
Manage client issues and ensure timely resolution.
Implement improvements to service delivery processes.
Analyze customer satisfaction data and develop strategies to enhance service delivery.
Oversee financials to guarantee delivery within budget and provide accurate financial reporting.
Maintenance of operations stability and effective risk management

Skills:
Excellent customer service and communication skills.
Ability to develop positive relationships with clients and handle their concerns.
Strong leadership and team development skills.
Knowledge of relevant software tools and platforms.
Fluent English

If you are interested, please apply with your latest CV

Michael Bailey International is acting as an Employment Business in relation to this vacancy.
Start date
1.2025
Duration
12 months
From
Michael Bailey Associates
Published at
20.11.2024
Contact person:
Victoria Lopes
Project ID:
2821296
Industry
IT
Contract type
Freelance
Workplace
100 % remote
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