IT Service Desk Analyst/IT Support Analyst

North Yorkshire
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Technical Support User Assistance Property Management Systems Zendesk Servicio al Cliente Communication Help Desk Recruitment Microsoft Softwares Habilidades Telefónicas Risk Analysis SAP Applications Attention To Detail Telephone Call Reception Management Self Motivation Team Management


IT Service Desk Analyst/IT Support Analyst

An exciting new opportunity has become available for an IT Service Desk Analyst/IT Support Analyst to come on board working for our client based in Leeds on a 3 month contract basis.

- The contract will be starting on the 2nd May 2023
- Inside IR35
- Onsite role 5 days per week in the office

IT Service Desk Analyst/IT Support Analyst

Provide general support for the new PMS system by answering calls and/or emails and documenting issues in the Firm's support software, Zendesk.
Gather pertinent information that is key to resolve issues regarding the new PMS system.
Direct issues to the correct resources to be resolved in a timely manner.
Manage your support queue and ensure issues are being addressed timely.
Meet with Hypercare management to discuss types of issues and support queue timings.
Escalate all risks and issues identified in a timely manner to appropriate management

Experience of working on a IT support desk.
Working knowledge of the full suite of Microsoft products
SAP experience desirable but not essential
1st & 2nd line helpdesk experience
Confidence in the use of IT systems and support software.
Demonstrate good attention to detail and organized.
Able to communicate well by telephone and e-mail.
Experience dealing with high volume workloads.
Self-starting individual who is able to stay motivated whilst working under pressure.
Good customer care skills.
Works well in a team environment.

IT Service Desk Analyst/IT Support Analyst

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business

Start date
3 months
DGH Recruitment Ltd.
Published at
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