IT Support Analyst - Manchester - Part-Time - 6 Months

Lancashire  ‐ Remote
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IT Support Analyst - Manchester - part time - 6 months

Lucid are proud to be working with an established IT Services organisation on a new part time Technical Support role in Manchester, required 1 day a week every Wednesday for 6 months.

IT Support Engineer

  • Manage the resolution of incidents/tickets (assigned by the support manager), per respective SLA processes and guidelines, supporting local and remote employees.
  • Kind, considerate and patient service.
  • When possible, IT on-boarding session for new employees helping with first setup and steps.
  • Knowledge Base articles creation to enable faster and better self-service approach.

Hardware support/Inventory

  • Diagnose and provide support on computer system problems, including repairing, servicing, installing, training, and troubleshooting computer hardware, printers, and other peripherals.
  • Ensure all meeting rooms are up to date and working through periodic testing
  • Roll-out, provisioning and inventory of internal devices (eg laptops, workstations and other peripherals) and ensure the compliance with the company rules
  • Prepare returned equipment for re-use using high sanitization/hygiene protocols.

If the above describes you please don't hesitate to apply,

Due to an influx of applications we are only able to respond to relevant profiles.

Start date
6 months
Lucid Support Services Ltd
Published at
Project ID:
Contract type
100 % remote
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