Description
IT Support Analyst - Manchester - part time - 6 months
Lucid are proud to be working with an established IT Services organisation on a new part time Technical Support role in Manchester, required 1 day a week every Wednesday for 6 months.
IT Support Engineer
- Manage the resolution of incidents/tickets (assigned by the support manager), per respective SLA processes and guidelines, supporting local and remote employees.
- Kind, considerate and patient service.
- When possible, IT on-boarding session for new employees helping with first setup and steps.
- Knowledge Base articles creation to enable faster and better self-service approach.
Hardware support/Inventory
- Diagnose and provide support on computer system problems, including repairing, servicing, installing, training, and troubleshooting computer hardware, printers, and other peripherals.
- Ensure all meeting rooms are up to date and working through periodic testing
- Roll-out, provisioning and inventory of internal devices (eg laptops, workstations and other peripherals) and ensure the compliance with the company rules
- Prepare returned equipment for re-use using high sanitization/hygiene protocols.
If the above describes you please don't hesitate to apply,
Due to an influx of applications we are only able to respond to relevant profiles.