IT Support Officer x2

East Lothian  ‐ Onsite
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Technical Support Desktop Computing Testing Active Listening Software Applications Asset Management Auditing Software Documentation Customer Demand Planning Digital Data Maintenance Public Service Printing and Screen Printing Stakeholder Management Structured Cabling Workstations Unpacking Administrative Operations Customer Support Laptops Operational Systems


Venesky-Brown's client, a public sector organisation in Edinburgh, is currently looking to recruit 2 x IT Support Officers for 5 month contracts on a rate of £200/day (inside of IR35). These roles will be based onsite.

- Migration of Workstation/desktop PCs to docking solution setups, including unboxing, building, testing and asset registering
- Liaison with users to assist in coordinating these works.
- Processing existing IT equipment as necessary for disposal or reuse including any administrative and physical work required.
- Deploying new and reused user devices
- Audit of hardware assets and updating of asset register
Essential Skills:
- Experience of installation, maintenance, testing and troubleshooting of IT Technology.
- Practical experience of working in a customer support environment providing technical solutions and able to demonstrate the use of technology.
- Knowledge and understanding of desktop computers, laptops, printers and software.
- Proven ability to work with internal and external colleagues such as estates and facilities, suppliers, building trades and other stakeholders.
- Good verbal and written communication skills, including the ability to communicate effectively at operational levels.
- Strong customer focus - demonstrating good listening techniques to gain a thorough understanding of customer needs, interpreting requirements accurately, to develop technical solutions and deliver a prompt and efficient service.
- Ability to consistently and accurately update technical documents such as asset management configuration, procedures for technicians and end user documentation.
- Practical IT skills, including a good working knowledge of Windows operating systems, computer applications, Internet and digital information services.
- Ability to work calmly and systematically in a busy environment, to prioritise work and to meet agreed deadlines.
- Good problem solving and analytical skills with the ability to approach and resolve problems in a thoughtful and practical manner.
- Experience of configuring and supporting Mac operating systems.
Desirable Skills:
- Experience of structured cabling and related network technologies.
- Experience of installing and supporting laptop docking solutions.
- Experience of supporting audio-visual installations.
If you would like to hear more about these opportunities please get in touch.
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