IT Support Technician

Leeds  ‐ Onsite

Keywords

Technical Support Maintenance Network Administration Active Directory Backup Devices Computer Security Customer Demand Planning Group Policy Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Systems Engineer Microsoft Softwares Windows Servers Cloud Services Microsoft SharePoint

Description

IT Support Technician

Location: Leeds (Regents Park House, 45 Byron St, Leeds LS2 7QJ) with travel to customer sites as required

Salary: 26K-32K depending on experience and demonstrable technical ability

Hours: Full time (40/week) pm, with 1 hr unpaid lunch break)                

Adept Computer Service offer a wide range of IT support services tailored to our customer needs including  general maintenance, broadband, network management etc.

We are looking for someone with proven IT support experience, excellent problem-solving skills and a strong understanding of network technologies to provide both office and field-based IT support to our customers.  Support typically includes managing Windows servers, networks, AD and supporting Microsoft 365 services.

Duties include:


  • Administer and manage Windows AD and support Microsoft 365 services (including Exchange online, SharePoint Online and Teams and more).
  • Provide technical support and guidance to users, resolving issues related to software, hardware, and network systems.
  • Perform regular system maintenance, updates, and backups
  • Assist in the deployment of new hardware and software
  • Monitor system performance, troubleshoot issues

Essential skills


  • Proven experience in IT support or a similar role, with a strong emphasis on Windows Active Directory, Group Policies, and Microsoft 365.
  • Solid understanding of computer systems, network technologies, and technical troubleshooting techniques.
  • Excellent problem-solving skills and the ability to think critically under pressure.
  • Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
  • A valid driving licence and the willingness to travel to customer sites as needed.

Desirable skills


  • Certificate in Microsoft technologies e.g., MCSE, MCSA.
  • Experience with cloud services, cybersecurity practices, and network administration

If you feel that your skills and experience match the role profile, please send your cv by return.

INDLS 

Start date
04.2024
Duration
Permanent
From
Adept Computers
Published at
29.04.2024
Project ID:
2745087
Contract type
Permanent
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