Description
Role Description:
The candidate will be responsible for:
PREFERRED QUALIFICATIONS & EXPERIENCE
REQUIRED SKILLS
DESIRED SKILLS
The candidate will be responsible for:
-
Driving accuracy of the asset lifecycle stage in the Configuration Management System -
Drive accuracy / completeness of attributes required to support ITAM processes and controls. -
Driving improvement to 'evidenced' and 'accuracy' scores supported by Technology Asset Inventory reconciliation engine including identifying discrepancies in source data and driving remediation activity. -
Maintaining the mapping reported asset lifecycle stage in the Configuration Management System to the lifecycle stages defined in the ITAM Standard. -
Management of the scope asset attributes required for ITAM with directional maturity toward class-based required attributes. -
Identification of authorized assets -
Creating / maintaining register of IT asset inventory data quality issues. -
Reporting / observability of IT asset data quality. -
Develop / execute / oversee data validation processes where required. -
Accountable for reporting availability of priorities attributes in both AMDB, CMDB. -
Accountable for ensuring that lifecycle attributes for assets is accurate (the prioritized level 1/ level 2 attributes) -
Support compliance and audit requirements
PREFERRED QUALIFICATIONS & EXPERIENCE
-
Bachelor degree. -
Experience with ServiceNow -
ITIL4 Foundations -
ITAM/Configuration Management -
Problem Management: Kepner-Tregoe method or 5 why's method -
JIRA Project Management
REQUIRED SKILLS
-
Knowledge of ServiceNow, SharePoint, PowerBI and JIRA for tracking and reporting on team activities. -
Strong written/verbal communication skills -
Strong Client (Internal) Management & Stakeholder Management Skills -
Strong Data Analytical skills with ability to digest requirements, share feedback and identify opportunities for improvement. -
Ability to set and meet deadlines. -
Excellent attention to details with ability to identify data trends and patterns. -
Strong sense of ownership and accountability; should be able to act independently. -
Ability to work as part of a multi-region distributed team. -
Individual must be able to multi-task effectively. -
Evaluating changes and updates to source production systems.
DESIRED SKILLS
-
Critical Thinking/Problem Solving -
Systems Thinking/Solution Design -
Institutional knowledge of MS IT processes and systems -
Excellent written and verbal communication -
ServiceNow report building -
ServiceNow Performance Analytics -
Power BI report building -
ITAM/CMDB implementation