Automotive
ITIL/Service Transition Manager
Poland, Poland100% remoteFreelanceStart date 2/2026Duration 3 months3 months+
JIRAAutomotive IndustryGovernanceInformation Technology Infrastructure Libraries (ITIL)IT Service ManagementManufacturingHabilidades TelefónicasPRojects IN Controlled Environments Version 2 (PRINCE2)Transition ManagementService DesignService ManagementStakeholder ManagementTriageSafety PrinciplesSplunkServicenowIT Project Management
Description
ITIL/Service Transition Manager - 3+ months - 100% Remote - Start ASAP
For our international client, we are looking for an experienced ITIL/Service Transition Manager.
You will act as an interface between the project team and the operations team and will ensure a smooth transition to operations.
You will be responsible for ensuring that new solutions, processes and procedures are technically sound, fully documented and seamlessly handed over to the client's Operations/Support teams.
You are the gatekeeper of production stability.
Tasks:
* Act as ITIL/Service Transition Manager
* Ensure smooth transition to operations team
* Ensure new solutions, processes and procedures are stable and transitioned to operations/support team
* Operational Readiness: Define and enforce "Ready for Production", "Handover sign-off" and "documentation readiness" criteria for the project team
* Document and hand over to support team
* Manage ticket triage, prioritization and developer-to-support communication
* Coordinate and facilitate training sessions between subject matter experts and support staff
* Stakeholder Management
* Exit Governance: Manage the formal sign-off process to transition ownership from Project to BAU (Business as Usual).
Requirements:
* Extensive project experience in IT Project Management, IT Service Management and/or IT Transition Management
* Strong project experience with ITIL v4 (specifically Service Transition and Service Design)
* Splunk or security tooling implementation experience
* Experience with ITSM tools (e.g., ServiceNow, Jira Service Management)
* PMP or Prince2 Certification
* Preferred: ITIL v4 Managing Professional (MP) or Strategic Leader (SL) designation qualification
* Experience in large international project environments
* Project experience in the manufacturing industry, production industry, automotive or automotive supplier industry
* Fluency in English
Project details:
* Start: ASAP
* Duration: 3 months (+ option to extend)
* Workload: 5 days per week
* Location: 100% Remote
* Languages: Fluency in English
Telephone interview slots with our client can be arranged at short notice with a decision immediately thereafter.
For our international client, we are looking for an experienced ITIL/Service Transition Manager.
You will act as an interface between the project team and the operations team and will ensure a smooth transition to operations.
You will be responsible for ensuring that new solutions, processes and procedures are technically sound, fully documented and seamlessly handed over to the client's Operations/Support teams.
You are the gatekeeper of production stability.
Tasks:
* Act as ITIL/Service Transition Manager
* Ensure smooth transition to operations team
* Ensure new solutions, processes and procedures are stable and transitioned to operations/support team
* Operational Readiness: Define and enforce "Ready for Production", "Handover sign-off" and "documentation readiness" criteria for the project team
* Document and hand over to support team
* Manage ticket triage, prioritization and developer-to-support communication
* Coordinate and facilitate training sessions between subject matter experts and support staff
* Stakeholder Management
* Exit Governance: Manage the formal sign-off process to transition ownership from Project to BAU (Business as Usual).
Requirements:
* Extensive project experience in IT Project Management, IT Service Management and/or IT Transition Management
* Strong project experience with ITIL v4 (specifically Service Transition and Service Design)
* Splunk or security tooling implementation experience
* Experience with ITSM tools (e.g., ServiceNow, Jira Service Management)
* PMP or Prince2 Certification
* Preferred: ITIL v4 Managing Professional (MP) or Strategic Leader (SL) designation qualification
* Experience in large international project environments
* Project experience in the manufacturing industry, production industry, automotive or automotive supplier industry
* Fluency in English
Project details:
* Start: ASAP
* Duration: 3 months (+ option to extend)
* Workload: 5 days per week
* Location: 100% Remote
* Languages: Fluency in English
Telephone interview slots with our client can be arranged at short notice with a decision immediately thereafter.