Knowledge Management Business Analyst

Illinois  ‐ Remote
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Keywords

Knowledge Management Business Requirements Agile Methodology Confluence JIRA Financial Institution Business Process Improvement Change Management Gap Analysis Information Sciences Project Management Microsoft SharePoint Stakeholder Management Structured Analysis User Stories Presentations Servicenow

Description

*Hybrid, 3 days onsite, 2 days remote*

A prestigious financial firm needs a Knowledge Management Business Analyst Contractor. This contractor will support the knowledge management team and be the liaison between the core KM team, business units, IT delivery teams, and leadership.

Responsibilities:

  • Interface with stakeholders to identify, analyze and research business needs.
  • Create documentation including business requirements, user stories, acceptance criteria, feature descriptions, user guides, process flows, and presentations.
  • Conduct analysis and research regarding best practices in the industry for KM frameworks.
  • Conduct analysis and research to define the internal knowledge estate at the company
  • Document current state and assist in future state design.
  • Conduct gap analysis to inform overall strategy and prioritization of work.
  • Participate in development of knowledge tools and approaches.

Qualifications:

  • Minimum 3-5 years of experience in knowledge or information studies.
  • Strong understanding of KM principles and processes.
  • Good business process re-engineering and project management skills.
  • Fluent in critical thinking, structured analysis, and problem solving.
  • Fluent in change management practices.
  • Proficient in breaking down knowledge and information silos.
  • Proficient in SharePoint, Microsoft Office, Confluence and Jira.
  • Experience in ServiceNow a plus.
  • Experience with agile software development.
  • Bachelor's degree.
Start date
n.a
Duration
6 months or longer
From
Request Technology
Published at
01.06.2023
Project ID:
2605847
Contract type
Freelance
Workplace
100 % remote
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