Description
- 6 months contract within the public sector
- Hybrid working, with a base in Edinburgh
- £350 per day outside IR35
Mac and Windows Desktop Support SME
Do you have extensive experience working Apple Mac desktops? This job could be for you!
Our client is looking for an engineer with in-depth knowledge of Apple Mac desktop devices to act as an escalation point within the organisation. This will involve developing and supporting the organisation's Apple Mac desktop offering. Experience supporting a Windows 10 estate is also advantageous.
Skills and Experience
- Demonstratable knowledge of working with Apple Mac, Microsoft desktop OS, Workstation technologies, Intune, Active Directory, Office 365, Patching technologies, Citrix VDI
- Experience of working in a similarly sized (~1300 users) environment with Enterprise grade controls and processes.
- A good working knowledge of Service Now
- Experience of troubleshooting complex issues and faults across a desktop estate.
- Demonstrable ability to coordinate activity with stakeholders across the business.
- Ability to eloquently describe and justify changes and improvements through a robust change management system.
- Experience of working within an agile team where trust, communication, collaboration, forward thinking, workload visualisation and constructive challenge are key attributes.
- Demonstrable experience in understanding the needs of multiple customer personas, with the ability to balance competing and disparate needs.
You will:
- Be working with the rest of the team to deliver an Apple Mac based product offering that will integrate with AD, Security tools, existing management tools and more
- Create Knowledge base articles for
- Deployment
- Faq's
- Service desk support
- Knowledge share with our service desk
- Implement a remote support solution for the MAC's
- Create a Baseline build template.
- Ensure application of required Ros system settings and policies in a dynamic manner.
- Provide integration of Apple Id's with Single sign on
- Work with our Service Enablement team to create any required request forms and workflows
- Ensure our Dev teams have the relevant tools to do their job from a Mac
Next step
If this is something you feel suited to and would like to apply, please send in your CV. Because of the expected volume of applications, we will endeavour to come back to you ASAP.