Description
Current requirement for an Order Process Facilitator, this will be a minimum 12 month contract.
- Responsible for Delivery of services like SDWAN/IP data/Voice and transmission for domestic and international enterprise customers
- Validations of orders in systems and other inventories
- Conduct a kick-off/Handover meeting with the design & all relevant stakeholder team
- End-to-end service design tasks in Customer, Core and Access network design
- Ensures all installation functions are performed in a timely fashion to meet agreed SLA's
- Effectively applies telecom methodology and enforces performance standards.
- Monitoring the Project to meet the committed Timelines from client
- Co-ordinate with both Internal/external stakeholders regarding circuit delivery works.
- Work with carrier and other 3rd party suppliers for carrier ordering and ensure circuit is delivered on time
- Manage the inventories and keep them updated as per the different milestone of delivery
- FER (Field Engineer Request) scheduling and coordination with field for installation.
- Perform escalation management, wherever necessary and in case project is in jeopardy.
- Planning, coordinating and execution of field activities
- Drove investigation of root cause analysis for critical events.
- Should keep good quality of work, maintain data integrity
- Co-ordinating with the Project managers in providing solution to complex situations.
- Diagnoses, troubleshoots, and resolves problems, and takes corrective action when required.
- Ensures that all installation works are completed at the right time by coordinating with carrier
- Active participation during circuit activation/migration works.
Ideal Candidate:
- Graduate Degree in Engineering (Electronics & Telecommunications)
- 0 to 2 years of experience in Telecom Domain-Jr. Executive
- 2 to 4 years of experience in Telecom Domain-Executive
- 4 to 6 years of experience in Telecom domain Sr. Executive
- 6 to 8 years of experience in Telecom & hands-on experience on project management/stakeholder management
- PMP/Prince2 preferable
- Knowledge on telecom products/services like Wireless, IP services & Fixed etc
- Good understanding of telecom standards & protocols - Telecom Testing (VOIP), RF Installation and Testing Knowledge
- Proficient with Microsoft Office Suite and good knowledge in documentations
- A good team player & good Customer experience/satisfaction.
- Exposure to International client facing functions