Part Time Client Relationship Executive

High Wycombe  ‐ Onsite

Keywords

Customer Relationship Management Sales Automation Business Coaching Cost of Goods Sold (Inventory) Digital Marketing Spelling and Grammar Telemarketing Professional Services Venta al por Menor Carry Out Assessments Onboarding Hubspot

Description

Part Time Client Relationship Executive

Salary £24k-£28k pro-rata dependent on skills and experience + benefits

Location: High Wycombe (Hybrid option)

Hours: Approximately 15 hours per week

Our current and future clients mean the world to us and we’re now looking to take the level of service they experience up to world class level.

This could be you, if you:


  • Love to build client relationships over the phone, email and in person?
  • Are a self-thinker and self-doer – proactivity is your middle name?
  • Are a stickler for detail and consistent accuracy?
  • Tame processes by leveraging systems and templates?
  • Yet understand when the personal touch trumps the automation?
  • Seamlessly organise local in-person client events?
  • Work magic scheduling agreed appointments into the diary ?
  • Boss your boss to get what’s needed from her to help her!

If you can answer YES to those questions, then please read on!

We’re looking for a part-time Client Relationship Executive to join our friendly team at ActionCOACH Chilterns Central. For the past 8 years we have been supporting our local Business Owners to grow their businesses, by making more profits and strengthening their teams and there are so many more who need our help. We’re on our mission to be “the hub of learning and inspiration for Bucks based SME business owner’s” and we’re making strong progress. Now we need your help to keep all the cogs whirring smoothly.

The key purpose of this role is:


  • To hone and drive the processes that support our clients to maximise their results from our business coaching, as well as to organise the sales and onboarding processes for new clients. This will involve working as a team alongside our dedicated Telemarketing BDM and our Digital Marketing support.
  • To build and maintain strong, long-lasting relationships with clients.
  • Conduct thorough needs assessments with clients to understand their goals, challenges, and requirements.
  • Communicate effectively with clients through various channels, including email, phone, and in-person meetings.

We thrive on having a diverse and inclusive approach to all aspects of our business and welcome applications from everyone who resonates with the above and can demonstrate the following basic requirements:

Requirements:


  • Must be 100% fluent in written and spoken English, with strong spelling and grammar, experienced in crafting professional email, voicemail and WhatsApp communications.
  • At least 24 months working in a customer facing office environment, ideally (but not necessarily) in the professional services sector.
  • Confident in the use of a range computer packages – including experience in using office 365 (word, excel and powerpoint), and using a CRM to support client and sales admin (we use Hubspot).
  • Self-sufficient, well-organised team player, who’s happy to go the extra mile – and we’ll go the extra mile for you!

We can be flexible on exact hours and anticipate this will be c. 15 hours worked across 3-4 days a week. The salary will be dependent on experience, in the range of £24-28K, which will be pro-rata according to the final hours agreed.

Key benefits include:


  • Pension
  • Private medical healthcare support
  • 20 days holidays
  • Retail discount scheme
  • Free parking on site, along with endless learning opportunities and cuddles with the team pooch.

If this sounds like the job for you, please apply with your updated cv and we’ll be in touch directly.

INDLS 

Start date
05.2024
Duration
Permanent
From
Action Coach
Published at
10.05.2024
Project ID:
2749073
Contract type
Permanent
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