Process consultant (PRO) | Brussels/Brüssel | 100% Auslastung | 4 Jahre

Brussels, Brussels Capital  ‐ Hybrid

Keywords

Information Technology Infrastructure Libraries (ITIL) Blueprinting Business Process Model and Notation Business Process Modeling Business Planning Change Management Servicio al Cliente Consulting Forecasting Functional Design IT Service Management Knowledge Management Writing Documentation Statistics UML Scheduling Demonstration Skills

Description

Process consultant (PRO)
Analyses the information and the processes needed to support business plans. Formulates
functional and non-functional requirements of the business organisation and advises on the
lifecycle of the information solutions. Evaluates the impact in terms of change management.
Nature of the tasks
• Lead the development and adoption of operational best practices for service management
processes.
• Contribute to definition of an overall process strategy and goals, and ensure they are
understood across all services for all processes;
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• Ensure that all processes are in place, are fit for purpose and follow the standard blue
print.
• Organize process advisory and tactical boards with process stakeholders.
• To ensure the management and ongoing optimisation of a centralised and fully integrated
toolset solution.
• Ensure process owners and controllers are in place with clearly defined roles and
responsibilities.
• Ensuring that process KPI’s are in place.
• Maintain structure and content of the process documentation in the knowledge
management system.
• Organize process reviews in order to continually improve and drive the effectiveness of
all processes.
Knowledge and skills
• Excellent understanding of IT service management best practices and standards (e.g.
ITIL, IT4IT, …).
• Process delivery in multi-tower and multi-site environment.
• Competent in using a variety of planning methodologies.
• Strong analytical skills with ability to interpret data and statistics analysing.
• Experience in forecasting/scheduling.
• Ability to communicate verbally and in writing.
• Ability to give presentations.
Technical certifications
• ITIL4 Managing Professional.
• ITILv3 Intermediate / Expert / MACL.
• IT4IT certification.
• UML, BPMN 2.0 (Business Modelling).
• OMG Certified Expert in BPM (OCEB).
Start date
02.2025
Workload
100% (5 days per week)
Duration
48 months
(extension possible)
From
Skipsearch GmbH
Published at
15.01.2025
Contact person:
Max Egner
Project ID:
2836989
Industry
IT
Contract type
Freelance
Workplace
40 % remote
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