Production Support Specialist

Kent  ‐ Remote
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SWIFT Application Production Services Specialist

Application Production Support for the Banks Global Banking Applications, primary responsibilities are identification and resolution of production incidents. Problem Management post incident resolution to determine root cause, mitigating actions, drive and track permanent resolution. Management of incident and problem tickets through the enterprise ITSM tool.

The role also includes

  • Capacity and Performance Management.
  • Working with development teams for take-on and training of new services or significant upgrades.
  • Providing support for Audits.
  • Stakeholder management, working closely with Business and Operations partners to understand KPI metrics to measure service stability to prioritise defect fixes and enhancements

Required Skills:

  • 5+ years of relevant IT experience (Production Support, ITIL, Release Support, Technical Implementations)
  • Excellent written and verbal communication skills (English)
  • Knowledge in some or all of the following: Java/J2EE - Core Java, JDBC, EJB, & Java Web Services & Experience in Server Side technologies - SOAP/Restful services, XML/XSLT, XML, JDBC, AOP, MQ Micro Services & MuleSoft.
  • Good knowledge of Middleware components such as Message Broker, IBM WebSphere MQ, JBoss Application Server, MuleSoft
  • Strong operating system knowledge in Unix and Windows including strong Scripting skills
  • Experience with Database technologies (examples Oracle, DB2 and PL/SQL ) queries to support incident resolution.
  • Experience of handling various production support roles (technical - L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring/scheduling tools
  • Experience troubleshooting, analysis, research, and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk
  • Ability to work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated/Independent releases, software/hardware upgrades, server upgrades, etc.
  • Ability to assess initial severity, gather impacts, engage necessary supporting teams, and escalate as necessary to ensure timely restoration
  • Experience with on call support for triaging problems, coordinating with various support teams across the organisation and carryout activities related to incident and problem management
  • Ability to communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, and proactively identify cross-functional or technical issues

Desired Skills:

  • Leads End-to-End maintenance responsibility of all production services related to technology. Work activities specific to Production Shared Services include: Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management.
  • Actively engage and lead production support issues/incidents.
  • Ensure production and performance SLAs are met and escalate issues which needs attention.
  • Performs analytical, technical, and administrative work in planning, installing, and supporting new and existing equipment and software under moderate supervision.
  • Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Shared Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, process improvements, standards and procedures.
  • Exercises judgement within defined procedures and practices to determine appropriate action.
  • Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.
  • Resolves complex issues. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors.
  • Support of on-call rotation for off-hours and weekend support as needed.

For SWIFT roles additional experience

  • Minimum of 5 years experience support SWIFT Alliance Access and SWIFT Alliance Gateway Applications. Ideally in a production support role
  • In depth knowledge of SWIFT protocols (FIN/Interact/FileAct/Browse/RMA) and Market Infrastructures; messaging formats (MT/MX and ISO20022); PKI certificates. SAA Routing and Message Partner configuration and setups

Rate: Up to £450 a day
Location: Bromley 3 days a week/2 days remote (Hybrid)
Duration: 12 months with extensions.

And only a One stage Interview Process!
Please reach out and send your CV over if this looks appealing.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Start date
12 months
Published at
Project ID:
Contract type
100 % remote
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