Sales & Customer Service Coordinator

Leeds  ‐ Onsite


Sales Servicio al Cliente Social Media Customer Satisfaction Customer Communications Management Expediting Marketing Phone Sales Pricing Strategies Procurement Management Time Management Mail Services Order Picking


Sales & Customer Service Coordinator

Leeds, LS7 2AW – office based – free parking

Salary circa £11.50 ph dependent on experience

Full Time – flexibility offered

Our client are one of the UK's leading suppliers of Washroom, Cleaning and Janitorial Products.

Due to company growth, they are now looking for a Sales & Customer Service Coordinator, where you will be at the heart of their operations ensuring smooth logistics and exceptional customer satisfaction.

Responsibilities but not limited to:

Parcel Management:

  • Verify manifests to ensure timely delivery of parcels.
  • Address any delivery issues promptly by contacting customers or senders and arranging redelivery.
  • Coordinate with Parcel Force for updates on stalled parcels.
  • Add daily orders to Parcel Force for efficient processing.

Purchase Order Management:

  • Assign tracking numbers
  • Organise tracking information into relevant folders before invoicing.
  • Update portal with tracking numbers and email tracking imports orders daily.
  • Manage invoicing, including writing invoice numbers and verifying prices.

Customer Interaction and Sales Support:

  • Efficiently handle incoming calls, directing them to the appropriate person or taking messages.
  • Process purchase orders from customers promptly and assist with product inquiries and pricing.
  • Support sales calls with relevant information and assistance.

Email Correspondence:

  • Respond to customer and company emails promptly and professionally.
  • Direct emails to the appropriate recipient, ensuring efficient communication.

Personal Assistant and Marketing Duties:

  • Assist in managing the workload by scheduling meetings and reminders.
  • Prepare necessary documents for meetings, including PDFs and price lists.
  • Update website and create social media presence

Shipping Logistics:

  • Request shipping quotes via email and maintain a log in Excel.
  • Coordinate shipping documents with relevant shipping companies.
  • Monitor and update ETA's, noting any delays promptly.

Who we are looking for:-

  • Excellent communication skills with a customer-focused attitude
  • Strong organisational skills and attention to detail
  • Previous experience within a sales environment converting opportunities into transactions
  • Problem-solving skills with the ability to address delivery issues, handle customer complaints, and find solutions to logistical challenges in a timely manner.
  • Proficient in Microsoft Office
  • Good time management
  • Marketing experience particularly around social media platforms desirable

Interested? please submit your updated CV and a cover letter outlining your suitability for the role.


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