Description
For our client in Berlin we are looking for a Salesforce/ Hubspot Business Analyst (m/f/d) - 100% remote, full time
Your tasks:
- Define the scope and project size
- Drive projects using Agile Methodologies
- Facilitate requirements workshops, gather and analyse requirements, and obtain sign-off
- Map AS-IS and TO-BE processes
- Create epic, user stories for Salesforce Engineers, including Salesforce design suggestions
- Work with our QA team by reviewing use case tests and testing outputs to ensure that the solution meets the requirements
- Support stakeholders and business units through UAT, and triage bugs
- Help Salesforce engineers perform root cause analysis
- Provide Train-the-Trainer and functional documentation and sessions
- Support projects through post-go-live & hyper-care activities
- Configure and customise Salesforce and HubSpot platforms to meet business requirements
- Develop and maintain HubSpot workflows, reports, dashboards, and other tools to support business operations
- Ensure data integrity and consistency across Salesforce and HubSpot systems
Your qualifications:
- Proficient CRM B2B process excellence experience (sales, service support/care) and process mapping skills
- 2+ years working on the Salesforce.com Platform
- 3+ years working with Hubspot managing Marketing Emails, Contacts, and the integration with Salesforce
- Salesforce Administrator Certification
- Hubspot Marketing Certification
- Hubspot CRM Data Migration Certification
- Experience with agile methodologies (e.g. Scrum)
- Experience using process design tools (e.g. Signavio)
- Fluent in english