Description
Technical Skills
Strong knowledge of IT Service Management, SAP Basis and SAP Applications
Hands-on experience with SAP Basis activities, SAP release version upgrades and infrastructure updates for cloud customers
Working experience with SAP HEC, SAP S/4HANA or any other cloud solution.
Hands-on experience with infrastructure operations, network, interfaces and Load Balancer topics
Strong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solution
Soft Skills
Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making
Excellent communication skills (written and verbal)
Understanding of escalation handling and procedures with customers while proactively working with internal teams towards arriving at a resolution
Experience in working with cross-cultural and cross-functional teams or individuals
Proficiency in English (Written and verbal), additional (local) languages are a plus/on top. E.g. Asian (Chinese, Korean and Japanese), European (German, French, Italian, Turkish, Portuguese,Russian) languages.
Good to have:
Cloud architecture and IT technical infrastructure know-how
Knowledge of/certification in one of Azure, AWS or GCP fundamentals
Experience with Migration, Upgrade projects esp. on S/4H Cloud.
Strong knowledge of IT Service Management, SAP Basis and SAP Applications
Hands-on experience with SAP Basis activities, SAP release version upgrades and infrastructure updates for cloud customers
Working experience with SAP HEC, SAP S/4HANA or any other cloud solution.
Hands-on experience with infrastructure operations, network, interfaces and Load Balancer topics
Strong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solution
Soft Skills
Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making
Excellent communication skills (written and verbal)
Understanding of escalation handling and procedures with customers while proactively working with internal teams towards arriving at a resolution
Experience in working with cross-cultural and cross-functional teams or individuals
Proficiency in English (Written and verbal), additional (local) languages are a plus/on top. E.g. Asian (Chinese, Korean and Japanese), European (German, French, Italian, Turkish, Portuguese,Russian) languages.
Good to have:
Cloud architecture and IT technical infrastructure know-how
Knowledge of/certification in one of Azure, AWS or GCP fundamentals
Experience with Migration, Upgrade projects esp. on S/4H Cloud.