Senior ITSM Knowledge Manager

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IT Service Management Knowledge Bases Knowledge Management Strategic Thinking User Assistance


Senior ITSM Knowledge Manager
6-month contract
Excellent day rate inside IR35
Hybrid - 2 days per week in the Office in either London, Milton Keynes or East Kilbride
It will be highly advantageous if the ideal candidate holds active SC Clearance


  • Documenting and maintaining Knowledge Management strategies, processes and procedures for the capture, storage, validation and retrieval of knowledge.
  • Enabling the Service Desk, Product Teams and Resolver Groups to create knowledge articles resulting from the resolution of Incidents and Problems to ensure that all critical knowledge is retained.
  • Developing and maintaining the Knowledge Base, identifying critical knowledge to ensure that all users are equipped with the IT knowledge required to do their day to day activities.
  • Completing quality spot checks on knowledge articles, ensuring that published content is of an appropriate standard and in line with accessibility requirements.
  • Performing the role of Major Incident Manager on an ad hoc basis, as part of a wider Major Incident support team, coordinating the resolution of Major Incidents. (Note that support and guidance will be provided).

Please call and I will be more than happy to share the full job description with you

Start date
6 months
Summer-Browning Associates
Published at
Project ID:
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