Senior SACM Lead

London  ‐ Onsite
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Keywords

Configuration Management Configuration Management Databases IBM Service Management Framework Risk Analysis Stakeholder Management Research Data Analysis Auditing Business Analysis Business Relationship Management Business Requirements Servicio al Cliente Financial Management Governance Information Technology Operations IT Service Management Negotiation Service Improvement Planning Stock Control User Stories User Research Tooling Assembly and Dismantling Coaching and Mentoring Excellence in Service

Description

Senior Service Asset & Configuration Management Lead required to work with a Government department. This is an initial 24-month contract, paying up to £575 a day, inside IR35, Hybrid working (National base).

Candidates who are SC Cleared/hold an active SC Clearance are encouraged to apply.

Main Responsibilities:

  • Creation, implementation, and improvement of Service Asset & Configuration Management (SACM), process, tooling and governance
  • Foster internal & external relationships to support the strategy and vision for Service Asset & Configuration Management across all areas of the client.
  • Provide assurance over the quality of SACM, negotiating appropriate resolution of issues directly with internal and external stakeholders.
  • Interface with the appropriate service management processes to support SACM deliverables.
  • Provide KPI/Metric information and standardized reporting on a scheduled basis together with unscheduled reporting demanded by management.
  • Management of SACM Team, inspire and motivate team to deliver service excellence, coaching and developing individuals to the best of their ability.
  • Provide regular feedback to the Senior Leadership team on efficiency of Processes and Procedures.
  • Support verification and audit activities of Configuration Management Database (CMDB) content to confirm hardware assets with actual inventory, addressing any identified risks.
  • Financial Management of any allocated budget.
  • Take part in other ITSM processes, or as required perform as a backup to maintain operational activities.
  • Assess and monitor CSI activities to drive forward benefits including VFM opportunities.
  • Representing the department at key stakeholder meetings
  • Engage with major projects and programmes to assure that SACM requirements are factored into its design & delivery.

Essential Skills:

  • User focus - You can collaborate with user researchers and can represent users internally. You understand the difference between user needs and the desires of the user. You can champion user research to focus on all users. You can prioritise and define approaches to understand the user story, guiding others in doing so. You can offer recommendations on the best tools and methods to be used.
  • Service management framework knowledge - You have an expert Certificate in Service Management Framework qualification.
  • Asset and configuration management - You can manage configuration items, related information, service compliance and risks.
  • Relationship management - You can influence stakeholders and manage relationships effectively. You can build long-term strategic relationships. You can facilitate and deliver business outcomes.
  • Ownership and initiative - You can take accountability of issues that occur and be proactive in searching for potential problems. You know how to achieve excellent user outcomes.
  • Strategic thinking - You can define strategies and policies, providing guidance to others on working in the strategic context. You know how to evaluate current strategies to ensure business requirements are being met and exceeded where possible.
  • Service Reporting - You can leverage your data analytics skills to enhance business performance.
  • Business analysis (IT operations) - You can lead investigative work into problems with and opportunities in existing processes, driving the collection of information and creation of recommendations for improvements. You know how to absorb large amounts of conflicting information and use it to produce solutions.
  • Technical understanding - You understand core technical concepts related to the role and can apply them with guidance.

Desirable skills:

  • Continual service improvement - You can analyse current processes, identify, and implement opportunities to optimise processes, and lead and develop a team of experts to deliver service improvements. You help to evaluate and establish requirements for the implementation of changes by setting policy and standards.
  • Service focus - You know how to see the bigger picture and can investigate how to get the best of underlying services.

Please apply should you meet the above criteria.

Kindly note, that due to a high volume of applications - only successful candidates will be contacted.

Start date
ASAP
Duration
24 months
From
Adecco
Published at
01.12.2023
Project ID:
2688593
Contract type
Freelance
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