Service Asset and Configuration Management Manager - SC Cleared

England  ‐ Remote
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Keywords

Auditing Configuration Management Configuration Management Databases Data Quality Architecture Asset Management Business Processes Change Management Data Integrity IBM Service Management Framework Identity Management IT Asset Management Maintenance Quality Management Statistics Virtual Team Coaching and Mentoring

Description

Service Asset and Configuration Management Manager (SACM) - SC Cleared

Whitehall Resources are looking for a Service Asset and Configuration Management Manager (SACM) - SC Cleared. This role requires 2 days per week onsite in Cumbria, and the remainder remote working on an initial 6-month contract. The client requires candidates to hold SC clearance for this role.

*Must be SC Cleared*
*Inside IR35*

Job Description:
Oversees the entire Service Asset and Configuration Management (SACM) life cycle of all Assets and Configuration Items (CIs) within a Configuration Management Database (CMDB); follows the prescribed life cycle process and procedures to ensure the registration, maintenance and control of the CMDB and ensures the integrity and accuracy of the data within.

. Ensure that CMDB Content is up to date, working directly with Data Owners
. Assist with audits of CMDB data whenever necessary. Perform internal audits for the managed area
. Ensure the data integrity and accuracy of information within the CMDB for the managed area
. Review accuracy and completeness of asset data
. Raise data quality issues with Data Owners and Service Providers
. Conduct regular data quality audits for managed area
. Report and escalate exceptions in the Change Process for the managed area to the Change Managers
. Provider the data for the CMDB audits and verifies the results for the managed area and coordinates the resolution with data mangers
. Assist in in access management in regard to managed area of CMDB.
. Audit CMDB data as defined in IT Asset Management Service Description Document
. Ensure the integrity and accuracy of information within the CMDB for all the account assets,
. Define and deploy standards throughout the delivery environment to ensure repeatable, measurable, consistent processes for Asset Management
. Cross-check the information in the CMDB against defined standards and escalate where standards are not being met to data owners,
. Identify the Data Manager and Data Owner for new CI's,
. Identify new data managers and trains them on the tool, processes, and standards
. Provide training upon request to CMDB users

Skills and Experience:
. Ability of managing virtual teams to deliver updates to the CMDB
. Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills.
. Computer systems knowledge, integration, and architecture concepts
. Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts.
. Good Management and communication skills, hosting and facilitating of internal and external SACM/CMDB meetings
. Problem solving skills
. Understanding of cross systems interrelations in context of the global business process
. Understanding of Service Management Framework

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.

Start date
ASAP
Duration
6 months
From
Whitehall Resources Ltd
Published at
12.04.2024
Project ID:
2739156
Contract type
Freelance
Workplace
100 % remote
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