Service Design Lead

Lisbon  ‐ Onsite
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Keywords

Service Design Workflows Stakeholder Management Biology Business Planning Servicio al Cliente Employee Motivation

Description

Role: Service Design Lead

Type: Contract

Length: 6 months

Location: Lisbon

Day Rate: €250 - €450

I am currently working in partnership with a global life sciences client who are embarking on an exciting initiative to elevate their employee experience, knowledge access and support mechanisms. As a priority, I am seeking an experienced Service Design Lead based in Lisbon, Portugal who will play a pivotal role in identifying and rectifying workflow challenges by leading the design and delivery of new cutting-edge services.

Roles and Responsibilities

  • Analyse pain points in stakeholder's current workflows and knowledge access processes. Translate these identified pain points into actionable solutions and designs.
  • Gather minimum service requirements from relevant stakeholders.
  • Identify a backlog of new opportunities to add value to the enterprise service.
  • Develop service strategies and design workflows that are aligned to employee needs and business objectives.
  • Provide support and guidance to different teams on best practices and service design principles.

Essential Requirements

  • Experienced Service Design professional with a background in addressing pain points in employee workflows and leading service design projects within a complex environment.
  • Thorough understanding of service design tools, techniques, and methodologies.
  • Strong analysis skills, with the ability to translate employee pain points into service solutions that support an efficient workflow.
  • Excellent stakeholder management and communication skills.
Start date
Mid June
Duration
6 months
From
TechNET IT Recruitment Limited
Published at
16.05.2024
Project ID:
2751405
Contract type
Freelance
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