Service Designer

East Lothian
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Service Design User-Centered Design Business Requirements Collaborative Design Consulting Prototyping Software Prototyping Public Service Service Delivery Stakeholder Management Scheduling


Venesky-Brown's client, a public sector organisation in Edinburgh, is currently looking to recruit a Service Designer for an initial 9 month contract with potential to extend on a rate of £500/day (Outside of IR35). This role will be hybrid working - with one day per week in the office.
- Facilitate co-design with design teams, citizens services users, and other stakeholders.
- Prototype and validate proposed design solutions using a variety of prototyping tools.
- Identify and understand constraints, communicate these and work within them (including challenging the validity of constraints where appropriate whilst ensuring standards are being met.)
- Make and guide on design decisions and communicate how decisions have been reached.
- Support the design and implementation of services, strategies, and policies to ensure business requirements and user needs are being met.
- Advocate for inclusive, collaborative, user centred service design practices and embed them into service design and delivery.
- Advise on which service design tools and methods to use.
- Work with user researchers to understand and meet the needs of users across a variety of channels.
- Champion design for users for whom assisted digital and/or accessibility technologies are required to access a service.

Essential Skills:
- Experience in successfully designing services as part of collaborative design team.
- Ability to choose and apply appropriate design methods and tools (from data gathering to synthesis and analysis) for different design life cycle phases and situations.
- Ability to communicate Service Design approaches and insights effectively in such a way as to stimulate conversation and collaboration.
- Knowledge of other user centred design practices and experience of collaborating with them for service delivery.
- Experience of working in a user centred design team
- Ability to adapt to changes in course while maintaining motivation and productivity.
- Excellent interpersonal skills and the ability to build and maintain effective working relationships with leadership and project(s) stakeholders.
- Ability to plan, organize and keep up with project deadlines with minimal supervision.
- Ability to prepare and present outputs and concepts to varied audiences
- Ability and aptitude to transfer knowledge and share experience with wider project team
If you would like to hear more about this opportunity please get in touch.
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