Service Designer

GB  ‐ Remote
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Keywords

Outsourcing Risk Analysis Architectural Design Audit Planning Customer Data Management Information Technology Infrastructure Libraries (ITIL) IT Service Management Negotiation Service Delivery Solution Architecture Stakeholder Management Presentations Design Documentation Information Technology Outsourcing Tooling Assembly and Dismantling Virtual Team

Description

Service Designer - Solution Architecture - Remote Working

An urgent role has arisen for a Service/Service Designer to join our client on a contract basis. Our client offers mission critical services and support complex IT challenges, providing IT services to clients.

This is a customer facing role and the successful candidate will have previous Service Architecture design and transition experience as well as strong communication, planning and presentation skills.

What You Will Do

  • Work with current and potential customers to understand their current IT requirements and needs Extensive expertise as a Service Architect/Solutions Designer
  • Design sustainable ITIL aligned Service solutions that consider people, processes, and tooling as well as commercial, cost and transition elements.
  • Must have experience working in an IT Outsourcing/Managed Services environment.
  • Substantial knowledge of service delivery concepts and techniques with strong operational understanding of multi supplier and SIAM based models.
  • Customer-facing skills at a senior-level, with the ability to articulate complex ideas and models to senior stakeholders using the appropriate level of detail.
  • Confidently manage delivering complex projects breaking down tasks and reporting risks and issues related to delivery in good time and prior to deadlines.
  • Proven ability to write compelling, high quality documentation including proposal and design documentation.
  • Able to build trust and lead with enthusiasm in order to deliver successfully.
  • Negotiate and bring consensus where differing views exist in order to achieve required outcomes.
  • Assess options based on risk and cost benefits and present recommendations to customer and internal decision makers.
  • Ensuring the service is fit for operational purpose and in line with Customer strategy and capable of delivering to target service levels and performance indicators.
  • Support projects designing service solutions that meet the project requirements and compliments or fits with existing services.
  • Deliver high quality plans and manage activity during transition ensuring deliverables are produced to time and quality.
  • Work within a virtual team structure, including technical architects ensuring deliverables provide a holistic managed service.

If you're available and interested, then please apply for full details.

Start date
Immediately
Duration
3 months initially
From
Lucid Support Services Ltd
Published at
01.12.2023
Project ID:
2688573
Contract type
Freelance
Workplace
100 % remote
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