Service Desk Analyst - bilingual - Hybrid in Prague - 11 roles

Hlavní město Praha, Prague  ‐ Hybrid

Keywords

Technical Support User Assistance Italian Business Processes Servicio al Cliente Dutch Español French Help Desk Azure Active Directory Swedish Telephone Call Reception Management

Description

Job Title: Service Desk Analyst positions - bilingual - Hybrid in Prague

Are you a bilingual service help desk contractor based in Prague? I have some fantastic contracts available with my global client.

I am looking for contractors who speak:
Spanish + Portuguese + English or
Swedish + English or
Italian + English or
French + English or
Dutch + English

Job Overview:
We are seeking a proactive and customer-focused Service Desk Analyst to provide first-level technical support to end-users for my Global client. The ideal candidate will possess excellent problem-solving skills, strong communication abilities, and a basic understanding of IT systems and applications.


Key Responsibilities:
Provide first-level technical support, including troubleshooting hardware, software, and network issues.
Manage and resolve support tickets in a timely manner to ensure minimal disruption to users.
Handle inbound calls and emails from end-users with professionalism and efficiency.
Support daily business operations, ensuring timely delivery and resolution of IT-related tasks.
Maintain and update documentation for common issues and solutions to enhance team efficiency.


Required Skills and Experience:
Basic understanding of Windows operating systems and Microsoft Office applications.
Familiarity with Azure Active Directory (preferred but not mandatory).
Strong problem-solving skills and attention to detail.
Excellent customer service and communication skills.
Ability to work in a fast-paced environment and manage multiple priorities.


Work Details:
Schedule: Two shifts (8:00–17:00 and 9:00–18:00).
Location: Hybrid setup (2 days per week in the office).
Contract: Initial term until June 2025, with potential extension.

Why Join Us:
Opportunity to gain valuable experience in IT support within a dynamic work environment.
Possibility of transitioning to a permanent position based on performance.


Start Date: ASAP
Start date
ASAP
Workload
100% (5 days per week)
Duration
6 months
(extension possible)
From
Talent International GmbH
Published at
03.12.2024
Contact person:
Liberty Blackmore
Project ID:
2825939
Industry
Trade
Contract type
Freelance
Workplace
60 % remote
To apply to this project you must log in.
Register