Service Desk Analyst - Dutch - Contract
Contact person: carol B
hague, Netherlands
TelecommunicationsActive DirectoryMicrosoft AzureCustomer Relationship ManagementServicio al ClienteDutchHelp DeskWeb BrowsersCitrix XenAppNetwork ConnectionsCitrix SystemsHabilidades TelefónicasRemote Desktop ServicesUser AssistanceVPN ClientsSchedulingImagingOperational Systems
Description
Core Skill: Service Desk Dutch, Deskside, Endpoint Mgmt-Deskside ,Asset Mgmt Services(Hardware),Asset Mgmt Services(Service Now),Citrix Server_WP, Citrix Xen Deskside, Citrix XenApp, Active Directory, Laptop Imaging, Office 365, AD Azure
Key Responsibilities:
• Handling the voice calls, chat and emails in English and Dutch
• Ensuring all customer contact with Service Desk is precisely recorded throughout the lifecycle of tickets
• Requests are fulfilled at first call or dispatched timely to appropriate fulfilment parties
• Respond to customer inquiries, feedback, and compliments
• Use Remote Desktop tool to assist the end users as required
• To diagnose and resolve software and hardware incidents, including operating systems related incidents.
• To install and configure new IT software
• Ability of multi-tasking and operate under pressure
• Other Service Desk related tasks
Requirements
• Good telephone manner, good communication skills and positive attitude.
• Candidates should be open to work in shifts environment
• At least 2 years work experience in Technical Help desk/Service desk
• Proficiency in spoken and written English and Dutch
• Flexibility to work on shift schedules (weekend)
• Strong problem solving and analytical skills
• Experience with MS Office/Windows 10/11 software.
• Experience in troubleshooting of Desktop, Laptop, Printer, Internet Browser, Network connectivity, MS-Office, VPN client, Active Directory.
Key Responsibilities:
• Handling the voice calls, chat and emails in English and Dutch
• Ensuring all customer contact with Service Desk is precisely recorded throughout the lifecycle of tickets
• Requests are fulfilled at first call or dispatched timely to appropriate fulfilment parties
• Respond to customer inquiries, feedback, and compliments
• Use Remote Desktop tool to assist the end users as required
• To diagnose and resolve software and hardware incidents, including operating systems related incidents.
• To install and configure new IT software
• Ability of multi-tasking and operate under pressure
• Other Service Desk related tasks
Requirements
• Good telephone manner, good communication skills and positive attitude.
• Candidates should be open to work in shifts environment
• At least 2 years work experience in Technical Help desk/Service desk
• Proficiency in spoken and written English and Dutch
• Flexibility to work on shift schedules (weekend)
• Strong problem solving and analytical skills
• Experience with MS Office/Windows 10/11 software.
• Experience in troubleshooting of Desktop, Laptop, Printer, Internet Browser, Network connectivity, MS-Office, VPN client, Active Directory.