Description
Dear Consultant,
We are seeking a skilled Service Desk Analyst to provide technical support and assistance to end users in a dynamic IT environment. The ideal candidate will have strong technical expertise in endpoint management, asset management, and IT service desk operations with fluency in Dutch and English. If you are interested, message me here or send CV to ()
Service Desk Analyst (Dutch)Industry: IT Services & Support
Location: The Hague, Netherlands
Contract Type: 1-Year Fixed-Term Contract
Work Mode: Onsite
Language Requirement: Dutch & English
Key Responsibilities:
Handle voice calls, chat, and emails in Dutch and English efficiently.
Accurately log and track all service requests and incidents throughout their lifecycle.
Ensure first-call resolution whenever possible or escalate to appropriate teams.
Provide technical support using Remote Desktop tools to troubleshoot end-user issues.
Diagnose and resolve software and hardware incidents, including operating system-related issues.
Install and configure new IT software as per company standards.
Maintain excellent communication with customers, providing timely updates on ticket status.
Collaborate with IT teams for continuous service improvement.
Work effectively under pressure and manage multiple tasks.
Core Skills & Technologies:
Service Desk & Technical Support: Experience in technical help desk/service desk with strong troubleshooting skills.
IT Infrastructure & Tools: Knowledge of Windows 10/11, MS Office, Office 365, Active Directory, AD Azure, Citrix XenApp/XenDesktop, VPN clients, and network connectivity troubleshooting.
Endpoint & Asset Management: Experience with laptop imaging, hardware asset management, and ServiceNow.
Customer Support & Communication: Strong problem-solving, analytical, and interpersonal skills.
Requirements:
Minimum 2 years of experience in a technical help desk/service desk role.
Fluency in Dutch and English (both spoken and written).
Ability to work in a shift-based environment, including weekends.
Good telephone etiquette, professional communication, and a positive attitude.
Strong understanding of IT troubleshooting and user support principles
We are seeking a skilled Service Desk Analyst to provide technical support and assistance to end users in a dynamic IT environment. The ideal candidate will have strong technical expertise in endpoint management, asset management, and IT service desk operations with fluency in Dutch and English. If you are interested, message me here or send CV to ()
Service Desk Analyst (Dutch)Industry: IT Services & Support
Location: The Hague, Netherlands
Contract Type: 1-Year Fixed-Term Contract
Work Mode: Onsite
Language Requirement: Dutch & English
Key Responsibilities:
Handle voice calls, chat, and emails in Dutch and English efficiently.
Accurately log and track all service requests and incidents throughout their lifecycle.
Ensure first-call resolution whenever possible or escalate to appropriate teams.
Provide technical support using Remote Desktop tools to troubleshoot end-user issues.
Diagnose and resolve software and hardware incidents, including operating system-related issues.
Install and configure new IT software as per company standards.
Maintain excellent communication with customers, providing timely updates on ticket status.
Collaborate with IT teams for continuous service improvement.
Work effectively under pressure and manage multiple tasks.
Core Skills & Technologies:
Service Desk & Technical Support: Experience in technical help desk/service desk with strong troubleshooting skills.
IT Infrastructure & Tools: Knowledge of Windows 10/11, MS Office, Office 365, Active Directory, AD Azure, Citrix XenApp/XenDesktop, VPN clients, and network connectivity troubleshooting.
Endpoint & Asset Management: Experience with laptop imaging, hardware asset management, and ServiceNow.
Customer Support & Communication: Strong problem-solving, analytical, and interpersonal skills.
Requirements:
Minimum 2 years of experience in a technical help desk/service desk role.
Fluency in Dutch and English (both spoken and written).
Ability to work in a shift-based environment, including weekends.
Good telephone etiquette, professional communication, and a positive attitude.
Strong understanding of IT troubleshooting and user support principles