Description
Service Desk Associate - 6 months - Crawley- Inside IR35
We are seeking a proactive and technically skilled Service Desk Associate for a 6-month onsite contract role based in Crawley. The ideal candidate will be the first point of contact for IT-related issues, providing timely and effective support to end users across the organization.
Key Responsibilities:
- Handle service desk requests including answering calls, responding to emails, and managing ticket submissions
- Reset passwords and assist users in regaining access to systems
- Perform basic troubleshooting for minor software issues and hardware glitches
- Support configuration challenges and simple setup problems
- Respond to user inquiries via phone, email, chat, or ticketing systems
- Log and track IT incidents and service requests accurately
What You Will Ideally Bring:
- Solid understanding of IT infrastructure and common support tools
- Prior experience in a Service Desk, Helpdesk, or Technical Support role
- Technical proficiency at L1.5 level
- Excellent verbal and written communication skills
Contract Details:
- Duration: 6 months (View for Extension)
- Day Rate: Up to £135 per day (Inside IR35)
- Location: Crawley
- Start Date: ASAP
Service Desk Associate - 6 months - Crawley- Inside IR35