Service Owner - voice and video

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Team Management Finance Product Lifecycle Coaching and Mentoring Adaptabilidad Configuration Management Economy Incident Response Multidisciplinary Approach Operations Management Procurement Management Product Lining Public Service Return On Investment Supply Chain Management Service Improvement Planning Service-Level Agreement Budgeting


We are looking for a number of Service Owners for one of our public sector clients. As a Service Owner you will be leading a team who are responsible for the Strategy, Operations, Supplier Management, Budgets and Finance for the physical and logical ICT infrastructure environments.

  • Rate: up to £745
  • Length: 12 months
  • Inside IR35
  • Hybrid working, 1 day on site in London, 4 days remote
  • Must be willing to undergo SC clearance
  • Must have voice and video experience: awareness of teams rooms and the integration of voice is a must

As a Service Owner you will have:

  • An understanding of constraints: an understanding of policy, legislative, regulatory and operational constraints, adapting products where needed.
  • Experience of working with agility: You can coach and lead teams in agile practices. You are a recognised expert in working with agility, continuously reflecting and challenging the team to improve.
  • Commercial and Financial: you have commercial and contractual management experience and have played an active part in procurement activity. You can prioritise spending based on return on investment and are able to secure funding for new products by building and pitching of a business case that you own and iterate throughout the product's life cycle. You can work with Business Analysts and operate at the level of cost per sprint, and at a portfolio level.
  • Knowledge of the digital economy: you are aware of the varieties of digital contexts and design service to fit them, keeping up to date with new technologies and their potential use.
  • Problem ownership: You take a problem statement and can work with a multidisciplinary team to validate the problem, refining it and narrowing its focus until it becomes feasible and valuable to solve. You understand how problems fit in the larger context of the portfolio and build the problem-solving capabilities of others.
  • Product life cycle perspective: You have experience of the full product life cycle and can lead a team through each stage, continuing to meet user needs by iterating your product (this includes live support and incident response). You can recognise when it is right to move forward and when it is right to stop a product and can coach others to do the same.
  • Product Operations Management: You will be ultimately responsible for the successful Operations provision of a product line and ensure that the services are available within service level agreements (SLAs) and operational level agreements (OLAs) and are functioning as designed. You will carry out activities in incident, problem, change and configuration management and continual service improvement (CSI) processes.

If you are interested to know more about this Service Owner contract, please apply here and we'll be in touch.

Service Owner

Start date
12 months
AdRoc Group
Published at
Project ID:
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