Service Quality Engineer - NATO SECRET

Walloon Brabant Province  ‐ Onsite
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Keywords

Service Quality Metrics Benchmarking ISO 9000 Visual Workplaces Gap Analysis Recruitment IT Service Management Total Quality Management Catering/hospitality Work Amazon Simple Queue Service (SQS)

Description

Service Quality Engineer - NATO SECRET

My client has an urgent requirement for a Service Quality Engineer with NATO SECRET clearance for 7months +.

The role will be fully onsite in Braine L Alleud (20km from Brussels), and requires fluent English.

The job role includes:

- Develop clear and measurable service quality standards based on recognised Service Quality Framework that's tailored to NATO Digital Workplace Centre: Study the situation, Reasearch the best practices and Defineb standards.

- Implement improvement strategies; Design and execute initiatives, activities and tasks to improve service quality based on the defined standards: Study the situation, Gap analysis, Develop strategies, Implement said strategies.

- Establish reporting mechanisms; develop an automated reporting system in order to regularly monitor & communicate service quality metrics & improvements to varied levels of management (strategic, tactical and operational).

Key Skills:

- Demonstrated proficiency in creating Service Quality Models in line with Industry Standards and catering to organisational needs.

- Knowledge of quality benchmarks like SERVQUAL, ISO9000, TQM with an empahsis on IT services

- Capacity in partnering with Technical Experts to formulate metrics as well as KQIs (Key Quality Indicators) for NDWC service

- Certifications in widely recognised SQS and/or frameworks is a plus

If you have NATO secret clearance and would be a good fit for the role, please apply and we will get in touch!

Senitor Associates Ltd is acting as an Employment Business in relation to this vacancy.

Start date
n.a
Duration
7 months +
(extension possible)
From
Senitor Associates
Published at
02.04.2024
Project ID:
2734729
Contract type
Freelance
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