ServiceNow CMDB Consultant

Texas  ‐ Remote
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Keywords

Servicenow Confluence JIRA Configuration Management Databases Information Technology Infrastructure Libraries (ITIL) Application Portfolio Management Business Software Business Planning Configuration Management Data Collection Governance IT Portfolio Management Stakeholder Management Topology Enterprise Application Platform Atlassian Tools General Knowledge Commercial Off-The-Shelf

Description

*Hybrid, 3 days onsite, 2 days remote*

A prestigious company is looking for a ServiceNow CMDB Consultant. This consultant will focus on support, strategy, planning, design, and implementation of ServiceNow CMDB model. This consultant will need experience with Jira, Confluence, ServiceNow, ServiceNow Discovery, Mapping, etc.

Responsibilities:

  • The Configuration Management Database (CMDB) contractor will support the strategy, planning, design, implementation, management and performance of Configuration Management solutions that will effectively and efficiently support the strategic objectives and operational needs of the company.
  • Work with company's Technical stakeholders to define configuration items and classes, their attributes, and data collection that are important to support company's 2025 Ovation launch which consists of custom products and persistent COTS.
  • Work with the Discovery Administrators to create and implement service maps. Ensure timely population into the correct ServiceNow tables to support ITSM modules and business objectives.

Qualifications:

  • Experience with ServiceNow
  • Understanding capabilities, business applications, services, products, software packages, and their functionality in the ITIL model
  • Comprehension of and the ability to communicate and implement the ITIL CMDB model
  • Comprehension and experience with application and implementation of the following: ServiceNow CSDM model, ServiceNow Discovery, ServiceNow Service Mapping of internal and external products, Service Portfolio Management, and Application Portfolio Management
  • Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards
  • Broad general knowledge of IT infrastructure topology including typical product, application, server, and networking configurations
  • Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence)
Start date
n.a
Duration
1 year
From
Request Technology
Published at
09.11.2024
Project ID:
2815318
Contract type
Freelance
Workplace
100 % remote
To apply to this project you must log in.
Register