Description
Location: Germany( Remote-Travel: Max. Travel that might be needed within the country- 20%-40% of time, expensed by Infosys)
ROLE DESCRIPTION
Customer Engineer (CSA for MS Office / M365 Apps (rather Office on Prem than cloud-based)
• Are you looking for a role that utilizes your passion for technology?
• Are you interested in receiving unrivalled training?
• Are you interested in joining a team of outstanding technology professionals who, as trusted advisors and subject matter experts, help Microsoft Premier Enterprise Customers -
enabling them to make the most out of their technology and moving their business forward?
Our Mission Statement
Customer Engineers provide technical leadership for Premier customers around the world to help ensure their IT environments are kept optimized and healthy. The focus is to do this in a proactive and consultative manner to avoid future issues. This includes guidance on best practices, risk assessments, migrations, and onsite, remote and dedicated support services.
What we do best
Customer Engineers provide various services to our Enterprise customers to increase systems availability, resolve critical issues, and ultimately improve the health of our customers’ environments. We consult with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution in line with Microsoft best practices. When things do go wrong we provide rapid on site expertise to resolve critical situations.
Customer Engineers deliver onsite and dedicated services for Microsoft’s Premier customers.
We need individuals that:
• Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to
examine possible workarounds and escalations as required.
• Set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment, and first-class delivery.
• Demonstrate strong communication skills; ability to develop strategic on-going customer relationships, gain trust and respect for the company. Engineers must also possess strong
technical writing, presentation and training skills.
• Enjoy team work, and actively contribute to their peer group as well as our customer account teams.
• Communicate at all levels from CIO to the technical staff on the ground.
Expertise Required
• Experience in the enterprise customer arena
• Face-to-face customer engagement skills
• Excellent written, oral and presentation skills
• Troubleshooting knowledge & skills
• Degree qualification or equivalent experience
• Good understanding of ITIL/Service Management
• Passion for new innovative technology and drive customer transformation
• Demonstrate effective balance between business and technical acumen
• Ability to effectively recognize and adapt to change
• Ability to deliver presentations and discuss complimentary products at a solutions level
• Ability to handle customer critical issues and work in difficult situations
Technical Expertise Required
5+ years?of?Office 2016/M365 Apps related experience covering the following
• Deep understanding in on-premises Office2016/M365 Apps and Architecture
• Deep troubleshooting skills
• Experience?in managing, maintaining, and migrating Office/M365 Apps?
• Experience in configuring Enterprise scale deployments and configurations.?
• Understanding how Microsoft 365 platform components interact with different Apps.
• At least 3+ years of experience working with Enterprise customers in any of the following: providing customer technical readiness, delivery support services, technical support, solution
development, account management; technical requirements gathering; broad evangelism through events (presentation skills) or related.
• Experience with upgrades between different Office versions.
• Experience with Disaster Recovery scenarios
Language: German and English
Contract: 6 Month + English