Solution Architect - Enterprise Service Management (EMS)

London  ‐ Onsite

Keywords

Service Management Business Requirements Information Technology Infrastructure Libraries (ITIL) Business Processes Data Modeling Systems Integration Amazon Web Services Microsoft Azure Customer Experience Cloud Computing Data Governance Data Integration IT Service Management Service Delivery Stakeholder Management Onboarding Data Lake Servicenow

Description

Solution Architect - Enterprise Service Management (ESM)

London - Hybrid

6 months

£500 - £540 Inside IR35

My client is currently looking for an experienced Enterprise Service Management (ESM) Architect to join their team.

In this role, you will work closely with cross-functional teams to understand business drivers and ensure the successful delivery of Enterprise Service Management (ESM) solutions.

Key Responsibilities:
  • Lead the deployment of 4me-based Enterprise Service Management (ESM) solutions, guiding the onboarding of new processes and services that have never been integrated before.
  • Work alongside Business Analysts to understand business requirements and deliver seamless data integration solutions.
  • Define and manage data models, ensuring alignment with business needs and ITIL practices.
  • Provide expertise on the service metaphor and work within an ITIL framework to support efficient service delivery.
  • Own the solution design for pulling data into a unified data lake, supporting the implementation of a data governance framework.
  • Support the business's ongoing initiatives, including the recently launched ESM product and future expansions into new service areas.
  • Collaborate effectively with technical and business teams to ensure smooth onboarding and integration of new services into the ESM platform.


Skills Required:
  • Proven experience in delivering cloud-based solutions for large enterprises, with a focus on enhancing business processes and customer journeys.
  • Understanding of EMS systems such as 4me/Xurrent, ServiceNow, or BMC Helix platforms or similar, with a strong background in integrating business processes and IT services.
  • Strong knowledge of data models, integration techniques, and modern protocols (such as REST).
  • Experience working with Amazon AWS or Microsoft Azure platforms and related integration services.
  • Ability to collaborate with Business Analysts, understand business requirements, and provide solutions that align with ITIL and service management principles.
  • Skilled in stakeholder management, engaging effectively with business users, technical teams, and senior leadership.
Start date
11.2024
Duration
6 months
From
Trinnovo Group
Published at
08.10.2024
Contact person:
Katie Southward
Project ID:
2803966
Industry
Plant and Mechanical Engineering
Contract type
Freelance
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