Technical Support Representative

Charleston, North Charleston  ‐ Onsite
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Keywords

Technical Support Biology Servicio al Cliente Chemistry Physics Customer Satisfaction Manufacturing Project Management Cell Cultures Business Process Improvement Filtration Databases Consumables Sales Health Care Information Sharing Purchasing Process Manufacturing Laboratory Order Picking Customer Support Manufacturing Processes Logistics Operations Energy Efficiency Technical Acumen Payroll Management

Description

RCS Staffing has an immediate need for a Technical Support Representative in the North Charleston, SC area. This is a full-time, contract to hire, remote opportunity with our client.

Job Summary:
The Technical Support Representative is a crucial member of our diagnostic division, specializing in chemical manufacturing. This role is dedicated to providing exceptional customer support, including processing orders, generating quotes, and addressing customer inquiries. The ideal candidate will possess strong customer service skills, a technical background in chemistry, biology, or physics, and the ability to navigate technical systems effectively.

Key Responsibilities:


  • Serve as the first point of contact for customers, addressing inquiries related to products, orders, and quotes promptly and professionally.
  • Accurately process customer orders, ensuring all details are captured and communicated effectively to the relevant departments.
  • Quote Generation: Create and manage quotes for customers, providing accurate and timely information to assist in their purchasing decisions.
  • Provide technical support and expertise on products, leveraging your background in chemistry, biology, or physics to assist customers effectively.
  • Resolve customer issues efficiently, utilizing problem-solving skills and technical knowledge to ensure customer satisfaction.
  • Maintain and update customer records in the database, ensuring all interactions are logged and information is up-to-date.
  • Work closely with other departments, such as sales, manufacturing, and logistics, to ensure seamless customer experiences and accurate information flow.
  • Stay informed about the latest developments in our diagnostic products and chemical manufacturing processes to provide knowledgeable support to customers.
  • Gather customer feedback and communicate it to the appropriate departments for continuous improvement of products and services.


Qualifications:


  • Bachelor’s degree in Chemistry, Biology, Physics, or a related field.
  • Proven experience in a customer service role, demonstrating strong communication and interpersonal skills.
  • Comfortable with using various software and technical tools to manage customer interactions and processes.
  • Ability to think critically and resolve issues effectively, ensuring high levels of customer satisfaction.
  • Strong attention to detail in order processing and documentation.
  • Ability to work collaboratively with cross-functional teams to achieve common goals.


About Our Client:

Our client is a leading provider of laboratory equipment, consumables, and services to industries including life sciences and healthcare. They specialize in offering a wide range of products such as filtration systems, lab water purification systems, and cell culture products. Committed to innovation and quality, our client aims to support scientific advancements globally, catering to the needs of researchers, scientists, and professionals in diverse fields.

Who We Are:
RCS Staffing is a certified Women-Owned Small Business (WOSB) specializing in the recruitment of professionals for best-of-class companies throughout the United States. Since 1994, RCS recruits top talent for direct hire, temp-to-perm and contract staffing positions and provides customized payroll services. Our Recruiting Specialties consist of all Engineering Disciplines, Project Management, Project Controls, Information Technology, Energy Efficiency and Business Professionals.

RCS is an equal opportunity employer that prohibits discrimination and harassment of any type. RCS recruits, hires, and promotes for all positions without regard to race, color, religion, creed, national origin, citizenship status, disability, military status, veteran status, marital status, sexual orientation, gender identity, sex, genetic information or age. All terms and conditions of employment such as compensation, benefits, work assignment, availability of facilities and privileges of employment are administered on the same basis of equality

Start date
06.2024
From
RCS Corporation
Published at
05.06.2024
Project ID:
2758547
Contract type
Permanent
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