Description

Role: MES Shop Floor L1.5 Support

Hiring Mode: Direct hiring / Permanent hiring for 2 years with extension

Location: Toulouse, France

Onsite/Hybrid: 100% onsite

Detailed Job Description

Relevant Experience

4-6 years of Troubleshoot issues related to PLC/SCADA (added advantage). MES systems integration with other enterprise applications and knowledge of manufacturing process, knowledge of Aerospace industry would be an added advantage

Technical/Functional Skills

IT endpoint knowledge, applicable on production lines, plus endpoint support.
Knowledge on Manufacturing Shop Floor systems, line side IT devices (Printers, Scanners, MRTs etc barcode scanners, barcode printers, smart devices) and touch points
Interaction with Team members for knowledge sharing, knowledge transition and issue resolution
Stakeholder management, share regular updates and assist in preparing operational reports
Triaging of issues and coordination with cross functional teams for timely resolution
Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
Maintaining agreed SLA levels and assuring Quality of delivery at all times
Adhere to shift rotation plan and Operating model
Interaction with SMEs on functional issues
Coordinate communications between suppliers, OEM, and business stakeholders for their area
Tracks and report progress to stakeholders
Working experience in “ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes
Working in Airbus environment as part of Shopfloor L1.5 Support will be a added advantage
Candidate must be fluent in English and German language

Experience Required

4-6 years of experience in Manufacturing & quality-related shop floor applications; Hands-on experience for production support

Roles & Responsibilities

Day to day incident monitoring and resolution (Remedy preferred)
Interaction with client (IT & Business users) on functional issues
Ensure that the MES solutions align with the overall IT architecture of the organization.
Collaborate with other architects, developers, and stakeholders to ensure that MES solutions integrate effectively with other systems.
Ensure that MES solutions meet performance, scalability, reliability, and security requirements.
Guide enterprise implementations and global rollouts together with program and project managers.

If you are interested, please share your CV to poojashree.p@amm-group.com to discuss further

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