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Angee Duque


Last update: 20.04.2018

Informatics Eng. Community Manager

Company: Cyam Digital
Graduation: Ingeniero en Informática
Hourly-/Daily rates: show
Languages: English (Limited professional) | French (Elementary) | Portuguese (Elementary) | Spanish (Native or Bilingual)




  • Nationality: Venezuelan
  • Date of birth: 29/03/1986           Age: 32 años
  • DNI: V- 17671392                      E-mail:
  • Teléfono:  +58414532978/ +573183343487
Academic training
2008 – 2009              Postgraduate.
                                Universidad Católica Andrés Bello
                                Faculty of Theology – ITER
                                School of Theology
                                Advanced Studies in Fundamental Theology
                                IV semesters approved. Unfinished.
2003 - 2008             Higher education.
                              Universidad Alejandro de Humboldt.
                              Faculty of Computer Engineering.
                                Ingeniery school.
                                Degree Awarded: Informatics Engineering
2008                        Internships: RCTV C.A.   (Systems Analyst in the Quality and Standards Department)
2007 - 2010              Radio Program Conductor: Civil Association Radio Maria.
2003                        Internships: Seguros Caracas from Liberty Mutual   (Administrative Assistant at Human Resources Management)
1998-2002               Basic and Diversified Education.
                              I. C. T. Luisa Cáceres de Arismendi (Miranda State)
       Title obtained: Bachelor in Management Mention: Data processing
1993-1998               Primary and Basic Education.
                              I. C. T. Luisa Cáceres de Arismendi (Miranda State)

Knowledge and
IT Formation
  • Microsoft Office: Excel, Word, FrontPage, Outlook, Access, PowerPoint, Project.
  • Web design Macromedia package: Flash, Dreamweaver
  • Knowledge Oracle, SQL Service 2005, Toad, Visual Studio 2005
  • Knowledge Systems develpment, RUP Methodology, Accenture and others.
  • Knowledge Rational Rose Enterprise Edition, Websphere and IBM’s softwares
  • Knowledge Crystal Reports and data tools symilars for reports.
  • Experience and Domain development in the platform of Action Request System, Remedy.
  • Knowledge basics Unix, Java Empresarial.
  • Knowledge of NetBeans Plattform 6.0
  • Knowledge, domain and experience on ISO 9000 y 9001, SLA’s, and other issues associated with the management of the quality of services
Management of tools like SharePoint, among others.
2017                 Marketing digital - José Luis Moreno’s Company (Lima)
2016                 Proyects Management - EALDE Business School (Lima)
2012                 ISO 9001 for certification – Sonda de Colombia (Bogotá)
2010                 Java on NetBeans Platfform 6.0. - Spontecorp C.A (Caracas)
2009                 PHP I and II. - Programming Center (Caracas)
2008                 Basic French I. – ITER (Caracas)
2008                 Enterprise Coaching. - Sosnosvsky and partners. (Caracas)
2007                 Flash Basic. - BST Chacao (Caracas)
2006                 Java Empresarial. - IBM (Megatraining Venezuela)
2005                 Public relations y ATC. – Digitel (Caracas)
2004                 Leadership workshop. Guarenas Cathedral (Guarenas)
2002 -2003       Windows and Microsoft Office Operator. Luisa Cáceres de Arismendi (Guarenas)

Project history

  • José Luis Moreno S.A – 2017
Community Manager (Freelance)
"Management of social networks of different companies focused on digital marketing and management of advertising in social networks, content writing, control of response times of queries in various social media, update queries on a shared drive with The owners of the client companies and manage the management that is given to the answers to be optimal and in accordance with what should be given to the end user "
  • Sonda de Colombia SA 2012 – 2014
Access Management Technician Claro
"Management of Access Management tools, creation of users, modification and maintenance of the same in Active Directory as in RR, CRM, Management module, SRT, Roc Subex, SAC, SGA, Citrix, Intranet Administration, Assistant virtual.
Creation of users in network and mailbox, support in the maintenance of the levels of compliance established for the Management of Services of Claro, both in mobile and fixed.”
Support Analyst Level II Claro Móvil Colombia
"Support of applications in the company Claro supporting the management of the tools of the Management of New Technologies. Management of the monitoring and system of recharges (online, wholesalers, distributors). I also support in the operational area of the coordination of Continuous Improvement tracking the activities of the Group of attention of GNT. "
Quality Analyst Claro Móvil Colombia
"Handling of reports, reports, follow-ups, and requirements of the complaints department 123 Claro mobile. Monitoring and verification of compliance with the quality standards established by the company for the care of claims according to agreed service times. "
  • KIO Networks Colombia 2011-2012
Support Analyst Level II Claro Colombia
"Application support in the company Claro Colombia supporting the management of the tools of the New Technologies Management, handling and support in the documentation of the processes of Trigger and text messaging. I also support in the operational area supporting the monitoring and configuration of services associated with the SIM card. Attention of the services of content, data and Premium messaging, knowledge and support in the attention of the different services of Vive Tu Sim"
  • SAB Miller – Informática y Tecnología – 2010.
Systems Methodologies Consultant
"Development, updating and verification of the DRMs of the Accenture methodology and the templates required for the different roles and phases of the methodology."
  • Spontecorp C.A. 2009 – 2010
Remedy Consultant
"Developer Remedy, consultant in the area of complaints of the company MoviStar in Venezuela, attention of requirements and information gathering. Documentation in RUP Methodology and developments in Java. "
  • Banco de Venezuela/Grupo Santander.  2008 - 2009
Technology Specialist
"Developer on Remedy platform. Management of claims management tools, management of reporting tools such as Crystal Reports, generation of test environments for new developments. Documentation and implementation of the same and functional support to users. "
  • RCTV C.A. 2008
Internship Quality Department
"Systems Analyst in the Department of Quality and Standards, documentation under the RUP methodology of systems developed by the Technology area, particularly software supporting the various television programs."
  • Digitel C.A.– 2006
CC121 Operator
"Customer Service Operator"
  • Seguros Caracas de Liberty Mutual. 2003
 Internship Human Resources
"Administrative Assistant in Human Resources Management. Management of the database of courses of the employees of the different areas of the company and training in legitimation of capital."

Local Availability

Only available for the countries Colombia
I'm located at Cúcuta - Colombia, and i am avaible to travel but only for some days


I am an excellent professional with capacity to autoknowledge. I am focus in my personal development like a social media manager (Community Management). My live is simple, with many dreams and goals to research.
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