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michelle fernandes

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Last update: 06.09.2022

Freelance Document Controller

Graduation: not provided
Hourly-/Daily rates: show
Languages: Armenian (Native or Bilingual)

Attachments

Michelle Fernandes May 2020.pdf

Skills

Microsoft Office programs, Adobe Acrobat, Adobe Creative Suite, Microsoft Office Word, Excel, PowerPoint, Sharepoint, document storage, database, Aconex, filing systems, project files, internet sales,Canva

Project history

11/2018 - 04/2020
Document Controller (Main Contractor)
Garenne Interiors

Interiors, London
Projects Experience
Hotels & Leisure
Melia Kensington
Scope of work - Remodeling, refurbishment and fit-out of the ground floor public areas and room renovations to
60 guest rooms. The works are across 6 floors.
Value - £2M
Hoxton Holborn
Scope of work - New build extension to the existing Hoxton, Holborn Hotel. The project added 54 keys to the
rear of the existing hotel.
Value - £10M




London Transport Museum
Scope of work - The refurbishment project of the entrance to London Transport Museum. The entrance was
fully refurbished, the mezzanine level was extended and the cafe completely upgraded.
Value - £270k

Residential & Luxury Interiors
Gasholders Penthouse - London
Scope of work - Interior fit out to Penthouse
Value - £620k
Cottesmore Gardens - London
Scope of work - Extensive refurbishment of a private home in Kensington including the addition of an extension.
Value - £475k
Cosford House - Private Home in Surrey
Scope of work - Upgrading and refurbishment of large private country house including interior design and
decoration
Value - £3.1m

Daily Duties
Management of electronic correspondence, document storage, transmittal systems and procedures
Preparing documents for uploading ensuring all are received, QA checked, accurately recorded and distributed to
relevant teams
Communicate to all parties as and when documents are updated; including the project team, clients and subcontractors

Managing schedules for drawings and RFIs
Manage existing document control process and procedures and support development / implementation of new
project systems and procedures
Assisting the Project Leads with identifying relevant drawings that shall form part of the baseline and keeping the
drawing register up to date
Respond, distribute and file information as required including communication to and from the technical team.
Ensuring all sites have up to date copies of latest construction drawings
Arrange printing of drawings as required (internal or external provider).
Collating all information required for O&M Manuals
Issuing of PQQ's to new subcontractors and managing sub contractor database
Assisting the estimating department with creation of new job files and ensuring all tender addendums are filed
accurately
Ensuring all documents within the company are up to date as per ISO requirements
Rebadging all documentation to new company format in line with ISO requirements
Managing Health and Safety returns for all sites ensuring they are all saved on internal server
Collating of all BREEAM requirements to projects from relevant parties ensuring deadlines are met

11/2017 - 11/2018
Document Controller
Axis M&E Limited

Projects Experience
Residential & Luxury Interiors
Lincoln Square - Holborn, London
Scope of work - Mechanical & Electrical (Shell & Core & Fit Out) services for a new ten-storey residential
building featuring 221 apartments from studio suites up to four-bedroom penthouses.
Value - £73m

Daily Duties
Covering multiple projects within the company using Aconex & Sharepoint as document portals
Management and downloading of all drawings.
Respond, distribute and file information as required including communication to and from the technical team.
Document / drawing management, maintaining electronic and paper filing systems including use of on-line portals.




Communicate to all parties as documents are updated; including the project team, clients and sub-contractors.
Dealing with sub-contractors & prepping Friday packs.
Arrange printing of drawings as required (internal or external provider).
Overseeing the upload, issuing and comment review cycle for all incoming and outgoing documents both using
Transmittals and Workflows.
Maintaining a master set of hard copy files of all Project drawings at their latest revision.
Prepping of design reports for the project manager.

02/2015 - 10/2017
Office Administrator
Clarke Banks Group

Producing and proofreading written reports and documents for both Building Control & Fire Engineering
Departments
Producing and handling of tender documentation including issuing tender proposals to clients on behalf of
Directors/Surveyors
Collation of Administration Manual for the business
Management and downloading of architectural drawing
Printing and issuing updated drawings, schedules, documents to clients
Formatting of documentation
Ensuring that critical daily deadlines are met
Diary management of directors and surveyors
Scanning documents, photo copying and binding reports
General office duties including call handling
Provide weekly site inspection reports to management team
Producing and issuing of trackers for clients and surveyors
Maintaining and updating project directories
Daily duties include franking post, electronic filing, setting up of project files

01/2014 - 02/2015
Customer Service Executive
Regus

Operating busy switchboard for +- 300 client
Front of house main point of contact for customers and visitors
Troubleshooting basic technical issues, moving furniture to accommodate needs of clients
Ensuring the business lounge, conference rooms, show offices and common areas are spotless and prepared for
the next guests at all times
Managing the customer service team's office needs by delivering their mail, answering phones, sending packages,
ordering office supplies, booking meeting rooms, preparing meeting rooms
Confidently liaising/ chasing clients for relevant documentation
Monthly credit control
First point of sale showing new clients around the building and vacant offices

05/2013 - 12/2013
Medical Recruitment Resourcer
Merco Medical Staffing

Raynes Park
Assisting Recruitment Manager with the recruitment process
Advertising roles, filtering CV's, liaising with candidates, phone screening, setting up interviews etc.
Contacting Doctors via telephone & e-mail to request documentation availability
Briefing Doctors on the new posts available & offering general advice
Maintaining & updating the database sourcing and vetting new candidates for the sales team
Placing daily Ads daily maintaining good relationship with GP's
Dealing with new candidate's registration




Assisting the compliance department

09/2012 - 05/2013
E-Commerce Administrator
Buy South Africa Online

Surbiton
Coordinating the buying for internet sales
Removing out of stock lines from website and re-instating new stock lines
Supervision of downloading e-commerce consumer orders
Successful fulfilment of customers' orders from placement to arrival and acceptance at destination
Responding to customer emails and telephone inquiries regarding product details, stock, payment, order progress
and delivery updates in an efficient and confident manner
Supervising prompt packing and dispatch of orders via courier and Royal Mail
Processing customer returns and refunds
Processing credit card payments
Promptly raising sales invoices
Shipping of orders on internal company system
Control and management of stock
Placing purchase orders with suppliers
Contacting suppliers for delivery updates by phone and email

07/2011 - 09/2012
Wholesale Administrator
St. Marcus Fine Foods

Roehampton
Reporting back to CEO daily with sales and staff updates
Overseeing all daily admin duties
Dealing with wholesale and retail clients
Processing of daily invoices and data capturing
Assisting with recruitment and training of new staff
Coordinating the buying for business as well as dealing with importing clients
Overseeing all dispatching of orders and dealing with all order inquiries

12/2009 - 07/2011
Store Manager & HR Assistant
The Savanna

Opening and closing of store daily
Setting store and department targets with Managing Director
Looking for ways to increase sales on last week and last year figures
Planning weekly workloads for full-time and part-time staff
Sending through weekly sales, waste and stock reports to Managing Director
Dealing with takings, banking and bookkeeping data daily
Processing financials - bookkeeping data reports and ensuring data is sent off to accountants every week
Handling problems and complaints from customers and staff
Monitoring and reporting on team's performance and training programs of staff, and assist with recruitment
process
Coordinating the buying for business within the UK and resourcing new products from South Africa
Assist with payroll on monthly basis and sending off to accountants
Assisting with HR documentation, checking references, setting up new folders, reviews and training
Carrying out appraisals of store staff together with Managing Director
Merchandising the store seasonally and dealing with monthly stocktake of store products
Manage all internet orders-dispatching, packing and dealing with customer requests
Maintain regular contact with wholesale clients via phone, email and fax

05/2009 - 12/2009
Store Manager
Laidback London

Opening and closing of store daily
Dealing daily with customer service face to face and over the phone
Processing and dispatching of internet and wholesale orders
General administrative duties, filing daily and weekly checklists
Merchandising store when new stock arrives
Processing all customer refunds and exchanges
Dealing with daily banking and cash register
Sending through weekly sales, waste and stock reports to head office
Processing financials - bookkeeping data reports and ensuring data is sent off to accountants every week

12/2005 - 03/2009
Store Manager
GUESS Accessories

Africa
Opening and closing of store daily
Dealing daily with customer service face to face and over the phone
Processing and dispatching of internet and wholesale orders
General administrative duties, filing daily and weekly checklists
Merchandising store when new stock arrives
Processing all customer refunds and exchanges
Looking for ways to increase sales based on previous figures
Dealing with daily banking and cash register
Sending through weekly sales, waste and stock reports to head office
Dealing with takings, banking and bookkeeping data daily
Processing financials - bookkeeping data reports and ensuring data is sent off to accountants every week
Problem solving all customer complaints
Monitoring monthly reports on good sellers in store
Working on POS system, processing sale transactions and booking in and transferring stock
Assisting with stock take every new season

Local Availability

Only available in these countries: United Kingdom
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