Arabic Language Trainer
Jaudah Info Lingo Tech
Keywords
Skills
Oracle, core banking, UAT, JIRA, OSI, Navision, GCC, Lingo, Microsoft Office, Internet Applications, FCUBS version, Islamic Asset, Liabilities, PDM, FCUBS version 12.4, Tawarooq, Salam, Istisna, Service Ijara, Ar-Rahnu
Project history
06/2012
-
09/2021
10/2019
-
03/2020
Business Architect
Odessa Technologies
Lending application
Key Result Areas:
* Provide post live support for LeaseWave
* Resolve queries raised by business users
* Manage effective use of JIRA for resolving user queries and system issues
Key Result Areas:
* Provide post live support for LeaseWave
* Resolve queries raised by business users
* Manage effective use of JIRA for resolving user queries and system issues
07/2014
-
10/2019
Business Analyst for Flexcube Core banking (Islamic & Conventional Banking)
JMR InfoTech India
Key Result Areas:
* Working as Oracle Flexcube Universal Banking Functional Consultant for Conventional and Islamic
Banking
* Gathering, analysing and documenting business requirements and preparing business requirement
documents and functional requirement specifications
* Scheduling and managing product walkthrough to the management and departmental heads of the bank
* Providing detailed training to the core team and also to the end users
* Devising strategies to parameter zing the products and suit client's requirements
* Coordinating with the offshore/ onsite clients and the Compliance Team and adhering to the
performance/ deliverables in accordance with the SLA
* Supporting bank in preparing test strategy and test cases for UAT
* Tracking and monitoring defects and ensuring the closure of defects raised by downstream users
* Operating on different modules of Oracle FCUBS such as CASA, TD, Consumer Lending, Loan
Origination, Collection, Islamic Financing (Murabaha, Ijarah, Musharakah, Istisna, Salam,Tawarruq)
Retail Teller, Fund Transfer and PDM
* Acting as subject matter and converting information from Arabic to English and vice versa
* Comprehending & interpreting sentences and ideas to flow with the same coherence as those in the
source document, keeping in mind the cultural references to explain the intended audience
* Managing & supervising staff to ensure compliance with the department policies and procedures
Highlights:
* Implemented complex business processes and operational improvements via modern technique
* Provided timely, relevant and accurate reports and analysis of the organisation's performance to
facilitate decision-making towards achievement of the budget and strategic plan
* Interacted with the client's Business and IT Teams to gather, define, clarify and refine
requirements
* Liaised with business and technical departments to derive common strategic needs across the
enterprise
* Working as Oracle Flexcube Universal Banking Functional Consultant for Conventional and Islamic
Banking
* Gathering, analysing and documenting business requirements and preparing business requirement
documents and functional requirement specifications
* Scheduling and managing product walkthrough to the management and departmental heads of the bank
* Providing detailed training to the core team and also to the end users
* Devising strategies to parameter zing the products and suit client's requirements
* Coordinating with the offshore/ onsite clients and the Compliance Team and adhering to the
performance/ deliverables in accordance with the SLA
* Supporting bank in preparing test strategy and test cases for UAT
* Tracking and monitoring defects and ensuring the closure of defects raised by downstream users
* Operating on different modules of Oracle FCUBS such as CASA, TD, Consumer Lending, Loan
Origination, Collection, Islamic Financing (Murabaha, Ijarah, Musharakah, Istisna, Salam,Tawarruq)
Retail Teller, Fund Transfer and PDM
* Acting as subject matter and converting information from Arabic to English and vice versa
* Comprehending & interpreting sentences and ideas to flow with the same coherence as those in the
source document, keeping in mind the cultural references to explain the intended audience
* Managing & supervising staff to ensure compliance with the department policies and procedures
Highlights:
* Implemented complex business processes and operational improvements via modern technique
* Provided timely, relevant and accurate reports and analysis of the organisation's performance to
facilitate decision-making towards achievement of the budget and strategic plan
* Interacted with the client's Business and IT Teams to gather, define, clarify and refine
requirements
* Liaised with business and technical departments to derive common strategic needs across the
enterprise
10/2013
-
04/2014
Financial Language Analyst - Arabic Language Expert
Factset Research Systems
Highlights:
* Conducted research on private equity & venture capital firm's investments, funds, asset
management, particularly for Middle East & north region based companies
* Engaged in reading press releases, annual reports and different fillings & registries for
collecting information from difference sources
* Scheduled interaction with clients in Arabic & English Languages
* Conducted research on private equity & venture capital firm's investments, funds, asset
management, particularly for Middle East & north region based companies
* Engaged in reading press releases, annual reports and different fillings & registries for
collecting information from difference sources
* Scheduled interaction with clients in Arabic & English Languages
06/2011
-
10/2013
Customer Support Executive (Arabic Language Specialist)
OSI Systems Pvt. Ltd.
Client: Rapiscan Systems (Abu Dhabi)
Highlights:
* Provided call & e-mail support for Rapiscan Machines for Middle East Countries
* Prepared work orders according to Field Service Engineers' requests and part order according to
customers' requests
* Created service order according to customers' requests as well as return material authorizations,
quotes
* Supervised transfer calls to Field Service Engineers / Technical Support Team
* Functioned on Microsoft Navision Service Management Module
* Translated the Arabic Application forms and documents into English
Highlights:
* Provided call & e-mail support for Rapiscan Machines for Middle East Countries
* Prepared work orders according to Field Service Engineers' requests and part order according to
customers' requests
* Created service order according to customers' requests as well as return material authorizations,
quotes
* Supervised transfer calls to Field Service Engineers / Technical Support Team
* Functioned on Microsoft Navision Service Management Module
* Translated the Arabic Application forms and documents into English
08/2009
-
08/2010
Process Associate - Arabic Language Expert
Genpact Pvt. Ltd.
Highlights:
* Scheduled inbound and outbound calls to customers (especially native Arabic speaking customers)
* Supervised customer account maintenance requests
* Achieved urgent payment options for credit cards and account dues
* Maintained collection record using the knowledge of legal collection practices
* Updated document for all account activities through appropriate logging
* Educated customers about any discrepancy in account
* Evaluated customer issues and suggested appropriate resolution
* Interacted with Native Arabic Speakers from the all GCC countries in their own accent
* Scheduled inbound and outbound calls to customers (especially native Arabic speaking customers)
* Supervised customer account maintenance requests
* Achieved urgent payment options for credit cards and account dues
* Maintained collection record using the knowledge of legal collection practices
* Updated document for all account activities through appropriate logging
* Educated customers about any discrepancy in account
* Evaluated customer issues and suggested appropriate resolution
* Interacted with Native Arabic Speakers from the all GCC countries in their own accent
Local Availability
Only available in these countries:
India
Available
