Support Lead
Kirby Building Systems
Skills
ALE IDOC, GRC, BDC, BAPI, LSMW, writing functional specifications, Oct 2021, SAP, Sonata, requirement gathering, Interface, EDI, SFTP, EDI/IDOC, SAP SD, regression testing, SAP PI, Payment Gateway, ABAP, web-service, middleware, TIBCO, WDSL File, SharePoint, UAT, test scripts, functional specifications, FI, Unit testing, integration testing, PCI, Load testing, AGI, bug tracker, ERP
Project history
10/2021
-
07/2022
Working
02/2017
-
10/2021
IT Specialist support lead
Alghanim Industries
04/2016
-
12/2016
SAP Consultant
AMK Technologies
04/2016
-
12/2016
SAP SD Consultant
Project #9
Client: Wasco Energy
Location: Kuala Lumpur, Malaysia
Duration: April - 2016 to Dec 2016
Role: SAP SD Consultant
Project Name and Scope: Roll Out, Implementation & Support (Canada, Finland & Germany)
Responsibilities / Deliverables:
* Do system study for reference & roll out to Canada project.
* Prepare the system in the sandbox and project to the business for approvals.
* Roll out the system for Canada for SAP SD, MM, FICO, PS, PP & QM
* Follow all the Implementation process.
* Analyze the process and prepare the system.
* Complete all the testing process in DEV and QAS for final preparation
* Involved in Go-Live activities and Post-production support
* Worked closely with the existing support team in regression testing.
* The key process involves about Revenue Recognition before billing.
* Worked on support for all level tickets, as per SLA at client location.
Client: Wasco Energy
Location: Kuala Lumpur, Malaysia
Duration: April - 2016 to Dec 2016
Role: SAP SD Consultant
Project Name and Scope: Roll Out, Implementation & Support (Canada, Finland & Germany)
Responsibilities / Deliverables:
* Do system study for reference & roll out to Canada project.
* Prepare the system in the sandbox and project to the business for approvals.
* Roll out the system for Canada for SAP SD, MM, FICO, PS, PP & QM
* Follow all the Implementation process.
* Analyze the process and prepare the system.
* Complete all the testing process in DEV and QAS for final preparation
* Involved in Go-Live activities and Post-production support
* Worked closely with the existing support team in regression testing.
* The key process involves about Revenue Recognition before billing.
* Worked on support for all level tickets, as per SLA at client location.
12/2014
-
03/2016
Sr SAP Consultant
Kaar Technologies
12/2014
-
03/2016
Sr. Consultant
Kaar Tech
Project #8
Client: Muntajat
Location: Qatar, Doha
Duration: Feb- 2015 to March 2016
Role: Sr. Consultant
Project Name and Scope: Support, Change Requests & Projects
Responsibilities / Deliverables:
* Worked on support for all level tickets, Change Requests, service requests, and Incidents at
client location.
* As a part of Support, I worked on a new requirement that is out of SLA and has been handled as
a separate project.
* Worked on Workflow development Projects.
* Worked with SAP PI interfaces
* Projects include if new changes as an in the business process when the client goes for a new
branch in different countries.
* Worked on Roles and Authorizations project GRC.
* Work in the development of RICEF objects.
* Involved in client Meeting for weekly for updates, Status, and requirement discussion
* A support according to the SLA.
Client: Muntajat
Location: Qatar, Doha
Duration: Feb- 2015 to March 2016
Role: Sr. Consultant
Project Name and Scope: Support, Change Requests & Projects
Responsibilities / Deliverables:
* Worked on support for all level tickets, Change Requests, service requests, and Incidents at
client location.
* As a part of Support, I worked on a new requirement that is out of SLA and has been handled as
a separate project.
* Worked on Workflow development Projects.
* Worked with SAP PI interfaces
* Projects include if new changes as an in the business process when the client goes for a new
branch in different countries.
* Worked on Roles and Authorizations project GRC.
* Work in the development of RICEF objects.
* Involved in client Meeting for weekly for updates, Status, and requirement discussion
* A support according to the SLA.
12/2014
-
01/2015
Sr. Consultant
Aramco Asia
Project #8
Client: Aramco Asia
Location: China, Beijing
Duration: Dec- 2014 to Jan-2015
Role: Sr. Consultant
Project Name and Scope: Support
Responsibilities / Deliverables:
* Support on all level support issues at client location SAP SD.
* Supporting Business.
* Involved in the development of RICEF objects.
* The support according to the SLA.
Client: Aramco Asia
Location: China, Beijing
Duration: Dec- 2014 to Jan-2015
Role: Sr. Consultant
Project Name and Scope: Support
Responsibilities / Deliverables:
* Support on all level support issues at client location SAP SD.
* Supporting Business.
* Involved in the development of RICEF objects.
* The support according to the SLA.
08/2013
-
12/2014
Sr SAP Consultant
Cap Gemini
08/2013
-
12/2014
Sr. Consultant
Capgemini Pvt ltd; HP
Project #7
Client: HP
Location: Bangalore
Duration: August 2013 to August 2014
Role: Sr. Consultant
Project Name and Scope: HP USA NextGen Education - Development & Implementation
Responsibilities / Deliverables:
* Working as Senior SD consultant for Next-Generation Education Implementation Project.
* Implementation of the credit card payment process. Here the payment happens through a credit
card with validation of credit card in PGS (Payment Gateway system) and GTS (Global Trade
System) for individual validation.
* Responsible for analyzing BRD (Business Requirement Document) and consulting business for
clarifications.
* Work for internal authorizations for developing the system like Prepare ARB (Architecture
Review Board) document for all of the objects/business processes and present the development
to the ABAP team.
* Analyzed the requirement for developing a prototype and to map web-service for the standard
Sales order process using BAPI's from the SAP system.
* Work with middleware TIBCO Team for the data source to be mapped using WDSL File.
* Closely work with technical ABAP team to develop web-Services to interface with TIBCO
* Monitor the development activities and update the project team in the weekly project tracker
and the monthly project tracker. Update the SharePoint with the project documents in the
respective project folder.
* Prepare SIT and UAT Scripts with different test scenarios.
Client: HP
Location: Bangalore
Duration: August 2013 to August 2014
Role: Sr. Consultant
Project Name and Scope: HP USA NextGen Education - Development & Implementation
Responsibilities / Deliverables:
* Working as Senior SD consultant for Next-Generation Education Implementation Project.
* Implementation of the credit card payment process. Here the payment happens through a credit
card with validation of credit card in PGS (Payment Gateway system) and GTS (Global Trade
System) for individual validation.
* Responsible for analyzing BRD (Business Requirement Document) and consulting business for
clarifications.
* Work for internal authorizations for developing the system like Prepare ARB (Architecture
Review Board) document for all of the objects/business processes and present the development
to the ABAP team.
* Analyzed the requirement for developing a prototype and to map web-service for the standard
Sales order process using BAPI's from the SAP system.
* Work with middleware TIBCO Team for the data source to be mapped using WDSL File.
* Closely work with technical ABAP team to develop web-Services to interface with TIBCO
* Monitor the development activities and update the project team in the weekly project tracker
and the monthly project tracker. Update the SharePoint with the project documents in the
respective project folder.
* Prepare SIT and UAT Scripts with different test scenarios.
05/2011
-
08/2013
Sr SAP Consultant
Sonata Software ltd
05/2011
-
08/2013
Sr. Consultant
Sonata software Ltd; Sony India Ltd
Project # 6
Client: Sony India Ltd
Duration: August 2012 to August 2013.
Role: Sr. Consultant
Project Name and Scope: Roll Out, Implementation & support
Responsibilities / Deliverables:
* Worked on SD Implementation and roll out the project.
* Prepare blueprint, and sign off with Key users.
* The process has gone into TWO phases of the implementation process.
* Configure the SAP system as per the business blueprint; prepare test scripts, UAT & user
manuals in compliance with the test factory. Assist business key users to complete user
testing as per test scripts.
* Assist business users to prepare master data upload files for data upload.
* Configured all processes according to BBP.
* GAP - Number ranges according to the Sale organization were developed.
* Preparing the functional specifications for developments, for Out-put, and publish the work to
the core team for approving.
* Involved in the Post-production support process.
* Preparation of Logics, Functional Specifications for various reports for the development of
various reports, enhancement & user exits for ABAP Team.
* Worked in developing a program that will connect contract-order-billing (Automation).
* BDC Programs for uploading Contracts data and Material master and Condition Master data are
developed to make the process simpler
* Testing of the Programs in all the possible ways like the positive and negative type of
testing.
* As support activates worked on Change Request based on the requirement as per SLA.
Client: Sony India Ltd
Duration: August 2012 to August 2013.
Role: Sr. Consultant
Project Name and Scope: Roll Out, Implementation & support
Responsibilities / Deliverables:
* Worked on SD Implementation and roll out the project.
* Prepare blueprint, and sign off with Key users.
* The process has gone into TWO phases of the implementation process.
* Configure the SAP system as per the business blueprint; prepare test scripts, UAT & user
manuals in compliance with the test factory. Assist business key users to complete user
testing as per test scripts.
* Assist business users to prepare master data upload files for data upload.
* Configured all processes according to BBP.
* GAP - Number ranges according to the Sale organization were developed.
* Preparing the functional specifications for developments, for Out-put, and publish the work to
the core team for approving.
* Involved in the Post-production support process.
* Preparation of Logics, Functional Specifications for various reports for the development of
various reports, enhancement & user exits for ABAP Team.
* Worked in developing a program that will connect contract-order-billing (Automation).
* BDC Programs for uploading Contracts data and Material master and Condition Master data are
developed to make the process simpler
* Testing of the Programs in all the possible ways like the positive and negative type of
testing.
* As support activates worked on Change Request based on the requirement as per SLA.
01/2012
-
08/2012
Sr. Consultant
Prime Electric Ltd.
Project # 5
Client: Prime Electric Ltd.
Duration: January 2012 to August 2012
Role: Sr. Consultant
Project Name and Scope: Prime Electric - Implementation & Support project
Responsibilities and Deliverables:
* Conducted business requirements workshops for the requirements analysis As-Is Study - In-depth
study of the Client's Business requirement technical discussions with team leaders and
department users.
* Develop Blueprint in Sales and distribution
* Develop and presentation of the Business Process Flow Diagrams for each business process as
per the Business Blueprint.
* Continuous interaction with the management to facilitate them to modify and adopt best
business practices.
* Finalization of BBP with external audit team for Signed off.
* The configuration of SAP System as per BBP.
* Worked on Integration with MM, FI, and PP.
* Created pricing procedures for Special Economic Zone as the plant is located in SEZ.
* Identified GAP's and given a solution and developed customized reports with the ABAP team.
* Preparation of Logics, Functional Specifications for various reports for the development of
various reports, enhancement & user exits for ABAP Team.
* Worked in preparation of test scripts, Unit testing, integration testing, and UAT
* Data uploading activities using BDC.
* Conducted End-User training and co-coordinated in the preparation of Training documents.
* Participated in Cut-over Strategy and successfully designed Cutover activities for SD Module.
* Involved in Post Go-live support and resolving the day-to-day issues.
* Smooth Knowledge transfer to support team members.
Client: Prime Electric Ltd.
Duration: January 2012 to August 2012
Role: Sr. Consultant
Project Name and Scope: Prime Electric - Implementation & Support project
Responsibilities and Deliverables:
* Conducted business requirements workshops for the requirements analysis As-Is Study - In-depth
study of the Client's Business requirement technical discussions with team leaders and
department users.
* Develop Blueprint in Sales and distribution
* Develop and presentation of the Business Process Flow Diagrams for each business process as
per the Business Blueprint.
* Continuous interaction with the management to facilitate them to modify and adopt best
business practices.
* Finalization of BBP with external audit team for Signed off.
* The configuration of SAP System as per BBP.
* Worked on Integration with MM, FI, and PP.
* Created pricing procedures for Special Economic Zone as the plant is located in SEZ.
* Identified GAP's and given a solution and developed customized reports with the ABAP team.
* Preparation of Logics, Functional Specifications for various reports for the development of
various reports, enhancement & user exits for ABAP Team.
* Worked in preparation of test scripts, Unit testing, integration testing, and UAT
* Data uploading activities using BDC.
* Conducted End-User training and co-coordinated in the preparation of Training documents.
* Participated in Cut-over Strategy and successfully designed Cutover activities for SD Module.
* Involved in Post Go-live support and resolving the day-to-day issues.
* Smooth Knowledge transfer to support team members.
07/2011
-
01/2012
Sr. Consultant
PCI Ltd
Project # 4
Client: PCI Ltd (Prime Group-www.Primegroup.com)
Role: Sr. Consultant
Duration: July 2011 to January 2012
Project Name and Scope: PCI Ltd - Implementation & Support
Responsibilities and deliverables:
* Conducted business requirements workshops for the requirements analysis As-Is Study - In-depth
study of the Client's Business requirement technical discussions with team leaders and
department users.
* Develop Blueprint in Sales and distribution
* Develop and presentation of the Business Process Flow Diagrams for each business process as
per the Business Blueprint.
* Continuous interaction with the management to facilitate them to modify and adopt best
business practices.
* Finalization of BBP with external audit team for Signed off.
* The configuration of SAP System as per BBP.
* Worked on Integration with MM, FI, and PP.
* Worked in the configuration of different pricing procedures based on different processors.
* Identified GAP's and given a solution and developed customized reports with the ABAP team.
* Worked in preparation of test scripts, Unit testing, integration testing, and UAT.
* Data uploading activities using BDC.
* Conducted End-User training and co-coordinated in the preparation of Training documents.
* Participated in Cut-over Strategy and successfully designed Cutover activities for SD Module.
* Involved in Post Go-live support and resolving the day-to-day issues.
* Smooth Knowledge transfer to support team members.
Client: PCI Ltd (Prime Group-www.Primegroup.com)
Role: Sr. Consultant
Duration: July 2011 to January 2012
Project Name and Scope: PCI Ltd - Implementation & Support
Responsibilities and deliverables:
* Conducted business requirements workshops for the requirements analysis As-Is Study - In-depth
study of the Client's Business requirement technical discussions with team leaders and
department users.
* Develop Blueprint in Sales and distribution
* Develop and presentation of the Business Process Flow Diagrams for each business process as
per the Business Blueprint.
* Continuous interaction with the management to facilitate them to modify and adopt best
business practices.
* Finalization of BBP with external audit team for Signed off.
* The configuration of SAP System as per BBP.
* Worked on Integration with MM, FI, and PP.
* Worked in the configuration of different pricing procedures based on different processors.
* Identified GAP's and given a solution and developed customized reports with the ABAP team.
* Worked in preparation of test scripts, Unit testing, integration testing, and UAT.
* Data uploading activities using BDC.
* Conducted End-User training and co-coordinated in the preparation of Training documents.
* Participated in Cut-over Strategy and successfully designed Cutover activities for SD Module.
* Involved in Post Go-live support and resolving the day-to-day issues.
* Smooth Knowledge transfer to support team members.
05/2011
-
07/2011
Sr. Consultant
Johnson & Johnson Performance Testing
Project # 3
Client - Johnson & Johnson Performance Testing
Duration: May 2011 to July 2011
Project Name and Scope: J&J - Load testing
Responsibilities and Deliverables:
* Preparing Test scripts for all kinds of transactions used in SAP SD.
* Gaining data from SOL Manager for support.
* Involved in RICEF testing
* Client Meeting for USA weekly for updates, Status, and requirement discussion
* A support according to the SLA.
Client - Johnson & Johnson Performance Testing
Duration: May 2011 to July 2011
Project Name and Scope: J&J - Load testing
Responsibilities and Deliverables:
* Preparing Test scripts for all kinds of transactions used in SAP SD.
* Gaining data from SOL Manager for support.
* Involved in RICEF testing
* Client Meeting for USA weekly for updates, Status, and requirement discussion
* A support according to the SLA.
08/2009
-
04/2011
Consultant
Aceline tech solutions Pvt. ltd
Domain
08/2009
-
04/2011
Consultant
Aceline tech solutions pvt. ltd
Project # 2
Client - AGI Glaspac
Duration: May 2010 to April 2011
Role: Consultant.
Project Name and Scope: AGI - Support
Responsibilities and Deliverables:
* Effectively involved in the Support Activities.
* Timely fixing the issues which are raised by the users according to AMC.
* Preparing the Documents and minting the bug tracker, to avoiding the duplication in issues,
which are raised repeatedly by users.
* Updating the weekly and daily statuses to respective AMS and delivery managers.
Client - AGI Glaspac
Duration: May 2010 to April 2011
Role: Consultant.
Project Name and Scope: AGI - Support
Responsibilities and Deliverables:
* Effectively involved in the Support Activities.
* Timely fixing the issues which are raised by the users according to AMC.
* Preparing the Documents and minting the bug tracker, to avoiding the duplication in issues,
which are raised repeatedly by users.
* Updating the weekly and daily statuses to respective AMS and delivery managers.
08/2009
-
04/2010
Consultant
Knowledge Infra Structure Pvt Ltd
Project # 1
Company - ERP and ERP Info Solution.
Client - Knowledge Infra Structure Pvt Ltd
Duration: August 2009 to April 2010
Role: Consultant.
Project Name and Scope: * KISPL Testing & Support
Responsibilities and Deliverables:
* Effectively involved in the Testing and Support Activities.
* Preparing the test documents by testing the given scenarios in sales for Unit testing and
Integration Testing.
* Preparing the UAT for all the Sales Process involved in the support activities.
* Timely fixing the issues which are raised by the users according to AMC.
* Preparing the Documents and maintaining the bug tracker, to avoiding the duplication in issues
* Updating the weekly and daily statuses to respective AMS and delivery managers.
Company - ERP and ERP Info Solution.
Client - Knowledge Infra Structure Pvt Ltd
Duration: August 2009 to April 2010
Role: Consultant.
Project Name and Scope: * KISPL Testing & Support
Responsibilities and Deliverables:
* Effectively involved in the Testing and Support Activities.
* Preparing the test documents by testing the given scenarios in sales for Unit testing and
Integration Testing.
* Preparing the UAT for all the Sales Process involved in the support activities.
* Timely fixing the issues which are raised by the users according to AMC.
* Preparing the Documents and maintaining the bug tracker, to avoiding the duplication in issues
* Updating the weekly and daily statuses to respective AMS and delivery managers.
03/2008
-
05/2009
Asst. Retail Outlet Manager
Subhiksha Trading services
Domain Experience
Role: Asst. Retail Outlet Manager.
Duration: March 2008 to May 2009
Job Description:
* Understand the business process about the goods discrepancy, Availability of stock, and then
improve the sale and check the logistics of the Warehouse.
* The task was mainly to improve the sales of outlets.
* Collecting leads from the customer by a feedback process
* Knowing the regular customer monthly.
* Train the sales executives on product knowledge & selling skills
* Analyzing the customer wise sales data & ensuring effective promotions in the different
catchments area
* Getting feedback from customers & responding to their suggestions & complaints
* Ensuring proper documentation of the stock
* Daily/Monthly/Annual sales reports
* Worked as a key person in extending the business by increasing outlets in potential areas.
Role: Asst. Retail Outlet Manager.
Duration: March 2008 to May 2009
Job Description:
* Understand the business process about the goods discrepancy, Availability of stock, and then
improve the sale and check the logistics of the Warehouse.
* The task was mainly to improve the sales of outlets.
* Collecting leads from the customer by a feedback process
* Knowing the regular customer monthly.
* Train the sales executives on product knowledge & selling skills
* Analyzing the customer wise sales data & ensuring effective promotions in the different
catchments area
* Getting feedback from customers & responding to their suggestions & complaints
* Ensuring proper documentation of the stock
* Daily/Monthly/Annual sales reports
* Worked as a key person in extending the business by increasing outlets in potential areas.
03/2008
-
03/2009
Asst Retail Manager
Subhiksha Trading Services
Local Availability
Only available in these countries:
India
