CRM Application Consultant and Team Coordinator
Grundfos
(Consumer goods and retail, >10.000 employees)
Skills
Customer Relationship Management specialist, with knowledge of SAP CRM, hybris and Oracle CX Cloud products. I worked in leading international companies in presales, functional, technical and coordination activities with customers from different countries in America, Europe and Asia. Active, passionate and with initiative to face new professional challenges that require demonstration of leadership skills and team development
Project history
01/2017
-
Present
* Maintenance of the current CRM implementation in all countries where the company operates
* Roll out of new functionalities on top of the existing implementation
* Issue solving, new functionality configuration and end user training and support are part of my tasks
* Team coordinator of the SAP Center in Argentina (a role called Caretaker)
* Responsible for centralizing the communication between the Headquarters in Denmark, the local managing team in Argentina and the local SAP team
* Ensure a good working environment
* Coordination of local activities in the team
* Roll out of new functionalities on top of the existing implementation
* Issue solving, new functionality configuration and end user training and support are part of my tasks
* Team coordinator of the SAP Center in Argentina (a role called Caretaker)
* Responsible for centralizing the communication between the Headquarters in Denmark, the local managing team in Argentina and the local SAP team
* Ensure a good working environment
* Coordination of local activities in the team
01/2016
-
12/2017
Customer Experience Presales Specialist
ORACLE
(Internet and Information Technology, >10.000 employees)
* Provide direction and specific knowledge in applying Oracle applications to client business
* Facilitate customers' product/application understanding through presentations, demonstrations and
benchmarks
* Provide support throughout the sell process
* Provide presales technical/functional support to customers and prospects
* Present and articulate advanced product features and benefits, product future direction and
overall Oracle solutions
* Develop and manage high quality technical and professional client relationships
* Facilitate customers' product/application understanding through presentations, demonstrations and
benchmarks
* Provide support throughout the sell process
* Provide presales technical/functional support to customers and prospects
* Present and articulate advanced product features and benefits, product future direction and
overall Oracle solutions
* Develop and manage high quality technical and professional client relationships
01/2008
-
12/2015
CRM and hybris Consultant and leader
SAP
(Internet and Information Technology, >10.000 employees)
* Implementation of CRM and hybris systems in international customers from America, Asia and
Europe, fulfilling roles both on-site and remote
* Implementation leader, in both technical and functional aspects with intercultural teams,
reporting directly to project management. Implementation tasks and deadlines management
* Experience in managing teams both on-site and remote. Excellent performance in leadership
activities, motivation and team coordination
* Management of relationship with the customer and identifications of new business for the company
* Leader in training projects of new technologies in the team
* Mentor in induction processes and performance improvement for young professional programs
* Volunteer member of Human Resources in motivational activities for employees and organization of
recreational activities to improve the work environment
Europe, fulfilling roles both on-site and remote
* Implementation leader, in both technical and functional aspects with intercultural teams,
reporting directly to project management. Implementation tasks and deadlines management
* Experience in managing teams both on-site and remote. Excellent performance in leadership
activities, motivation and team coordination
* Management of relationship with the customer and identifications of new business for the company
* Leader in training projects of new technologies in the team
* Mentor in induction processes and performance improvement for young professional programs
* Volunteer member of Human Resources in motivational activities for employees and organization of
recreational activities to improve the work environment
01/2006
-
12/2007
ABAP Developer
ATOS
(Internet and Information Technology, >10.000 employees)
* Implementation of SAP ERP systems for national and international customers
* Technical specifications creation, based on functional specifications and customer needs, and
post coding in the system in ABAP programming language (own SAP)
* ERP modules MM, SD, FI, CO and others
* Technical specifications creation, based on functional specifications and customer needs, and
post coding in the system in ABAP programming language (own SAP)
* ERP modules MM, SD, FI, CO and others
01/2002
-
01/2006
Technical and commercial assistant
RAYSER S.A.
(Architecture and civil engineering, < 10 employees)
* Responsible for technical and commercial support to national and international customers
* Sales and supervision of electromechanical installations project
* Preparation of quotations, capturing new customers
* Design and engineering of electromechanical projects
* Sales and supervision of electromechanical installations project
* Preparation of quotations, capturing new customers
* Design and engineering of electromechanical projects
Local Availability
Only available in these countries:
Argentina
