Content Writer, Virtual Assistant, Customer Support, Data Entry, Analysis and Transcription

I have 10 years work experience accumulative as refugee resettlement expert, customer service executive, Content writer and SEO expert, virtual assistant, and DJ/Producer with comprehensive expertise in developing and implementing projects and solutions to achieve goals in the above-mentioned sectors. Identifying innovative approaches and improved solutions to business challenges both motivate and drive me. Growth mindset, creative thinking, strategy and collaborations are my foundations for success. I thrive in introducing fresh perspectives and new techniques, creating order in chaos and creating and monitoring systems and allow businesses to evolve and grow.
As a Refugee Resettlement expert, I coordinated multimillion-dollar budgets, policy formation, process improvement, and overall planning efforts to meet program objectives. Furthermore, my solid communication, time management, and problem-solving skills allow me to excel in coordinating all facets of program and project life cycles.
As a content writer and editor, I have regularly contacted Subject Matter Experts (SME) to develop articles for products, systems applications, created research-based content for online and in-print platforms, delivered finished content or drafts within the stipulated time frame and leveraged industry best practices to churn out new ideas for content.
In my customer service and virtual assistant roles, my successes have stemmed from essential skills including relationship management, customer support, cold calling, managing client’s inbox, scheduling, internet research, creating presentations, travel research and booking, creating travel itineraries, data entry and expense tracking, creating meeting agendas, taking minutes/notes, transcribing, writing correspondence, data entry and expense tracking, stakeholder management, authoring surveys and labeling and filing electronic documents.
I have developed great customer service and relations skills, data management and analysis skills, program administration skills, financial management skills and emotional intelligence. With my great organization, attention to detail, time management, resourcefulness, self-awareness and management coupled with technical skills and knowledge of google workspace, outlook, Trello, box, Monday.Com and Zoom, I am able to facilitate positive change and impacting outcomes.
For a greater presentation of my background and qualifications, please review my attached resume. I am eager to speak with you and greatly appreciate your consideration