CMDB and Configuration Management specialist

Gather requirements in the form of Stories, develop technical solutions using ServiceNow platform features and tools, fulfill quality requirements using Scrum testing and documentation tasks.

Client KfW Bank Berlin, Germany
Profile Provide tooling support and development of discovery mechanisms
Tasks Provide expertise on Microfocus UCMDB and CMS, act as SME on topics ranging from third party data
source integration, modelling and reporting.
Skills required UCMDB platform knowledge, Python/Jython, Java, Oracle/SQL, UNIX and Windows platform, REST API and
administrative knowledge

Client Diverse CG, Poland
Profile Implement Configuration Management and CMDB at British Council (Warsaw)
Tasks
Provide expertise on Configuration Management and CMDB, on a project based approach draw up
proposals concerning Configuration Management process design including a CMDB design, integration
with existing Incident and Problem processes, onboard infrastructure teams, HAM and SAM teams,
phased approach to Configuration Management and CMDB maturity.

Skills required
Service Now platform knowledge, detailed knowledge of ITIL Configuration Management, Service Now
CMDB, CSDM 2.0/3.0, SeviceNow Discovery, Business Rules, detailed infrastructural knowledge needed
for service mapping/relationship building, project coordination.

Client IBM, The Netherlands
Profile Develop monitoring scripts on behalf of ABN AMRO Bank (Amsterdam)
Tasks Translate customer requirements to BSM monitoring solutions. Development of new scripts and
maintenance of existing ones.
Skills required Detailed knowledge of HP/MicroFocus BSM, Vugen, C.

Tasks uCMDB L1/L2 technical support mentoring, assessment, training design, L2/L3 support UCMDB solutions,
coaching offshore resources
Skills required Detailed knowledge of ITIL v3 CM, CMS, HP uCMDB 10.x, HP BSM 9.x, mentorship, coaching,
presentation, documentation.

Client Roche, Switzerland
Profile uCMDB technical support, coaching and project support
Tasks
Translate customer requirements and high level architectural design to UCMDB solution, integration
of UCMDB with Service Manager 9.32, UCMDB 9.0.3, as well as UCMDB Browser 3 and Configuration
Manager 10; implement UCMDB 10.x Proof of Concept. Transfer knowledge about tooling/solution
operations and troubleshooting, pattern development and modeling.

Skills required
Detailed knowledge of ITIL v3 CM, CMS, ETL, Integration, HP uCMDB 9.x, 10.x, UNIX (Linux), Oracle
11.x, MS SQL Server, DB2, XML, RMI, JMX, Java, Python, Jython, SQL, PL/SQL, JBoss, Tomcat,
presentation, documentation, project coordination.

Client Steria Polska, Poland
Profile uCMDB technical support, coaching and project support
Tasks
Translate customer requirements and high level architectural design to UCMDB solution comprising
area and global implementation of UCMDB, integration of UCMDB with Service Manager 9.31, Release
Control 9.20, Operations Orchestration 9.20 and Business Availability Center (BSM) 9.20, as well as
UCMDB Browser 2.2 and Configuration Manager 10; implement UCMDB 10.x based on Oracle Linux in
multitenant mode, hook up in existing HP ITSM CCRM system called STARS 3. Performance monitoring of
discovery mechanism, database. Functional and non-functional testing of the solution. Transfer
knowledge about tooling/solution operations and troubleshooting, pattern development and modeling.

Skills required
Detailed knowledge of ITIL v3 CM, CMS, ETL, Integration, UML, HP uCMDB 9.x, 10.x, UNIX (Linux, AIX,
HP-UX), Oracle 11.x, MS SQL Server, DB2, XML, RMI, JMX, Java, Python, Jython, SQL, PL/SQL, MSSQL
stored procedures, JBoss, Tomcat, presentation, documentation.

Added value Delivered CMS PoC.

Client Arcade ICT, the Netherlands
Profile Third line HP Operations/BTO/APM/ITSM technical support
Tasks Provide second and third line support on (primarily) HP UCMDB and BSM.
Skills required Detailed knowledge of ITIL v3 CM, CMS, ETL, Integration, HP uCMDB 8.x, 9.x, 10.x, SiteScope 11.x and
BSM 9.x (BAC, SystemHealth), Windows 2008 Server, Groovy, PowerShell.
Added value Resolve issues with solutions in a timely manner, by phone and virtual presence.

Client Belgacom, Brussels, Belgium
Profile uCMDB technical support and business analysis
Tasks Support the customer during the HP driven implementation of uCMDB.
Skills required
Detailed knowledge of ITIL v3 CM, CMS, ETL, Integration, HP uCMDB 9.x, UNIX (Linux, AIX, HP-UX),
Oracle 11.x/12.x, MS SQL Server, DB2, XML, RMI, JMX, Java, Python, Jython, SQL, PL/SQL, MSSQL stored
procedures, JBoss, Tomcat, presentation, documentation.

Added value
Cut costs by bringing the number of CMDB`s in use down and thus also creating a single, reliable
source of information about the IT infrastructure. Cut cost by saving time on searching for impacted
CI`s by integrating uCMDB with RECO, an in-house CMDB reconciliation engine, thereby with HP Service
Manager and Asset Manager.

Client Rabobank, Zeist
Profile uCMDB design and implementation
Tasks
Design and implement uCMDB discovery packages based on customer requirements, build queries (SQL,
TQL, WQL) and provide reports/views/dashboards, safeguard CMDB integrity and completeness (MS SQL,
Excel). Develop/maintain integration between uCMDB and Service Center, Asset Center and in-house
CMDB's, develop/maintain Connect-IT federation scripts. Upgrade uCMDB 8.x to 9.x. Provide
documentation of installation and maintenance procedures. Performance monitoring of discovery
mechanism, database. Functional and non-functional testing of the solution and solution
documentation.

Skills required
Detailed knowledge of ITIL v3 CM, CMS, ETL, Integration, HP uCMDB 8.x and 9.x/Amber (DDMa,
Configuration Manager), Service Center 6, Service Manager 9, Asset Center, Release Control,
Connect-It 3.91, Python, Java, UNIX shell scripting, general knowledge of SAP/Netweaver, WebSphere
6.x/7.x, AIX, WMI, Oracle, VMWare ESX, IBM HMC, HP Blade systems, Connect:Direct, Pathsend, MQ,
XML/Webservices, SOA, SaaS, IaaS, PaaS.

Added value
Cut costs by bringing the number of CMDB`s in use down and thus also creating a single, reliable
source of information about the IT infrastructure. Cut cost by saving time on searching for impacted
CI`s by integrating uCMDB with HP Service Manager, provide Service Delivery Managers with a tool to
steer service processes more efficiently.