Keywords
Skills
CORE COMPETENCIES
KEY SKILLS
- Business Planning and Marketing Strategies
- Innovative Proposals/Bid Management
- Account Management/Retention
- Customer Relationships/Stakeholder Engagement
- Coaching and Performance Management
- Market and Competitive Positioning/Profitability Analysis
- Profit and Revenue Growth Maximisation
- Process Improvement and Change Management
- Commercial/Contractual Management
- Strategic Business Partnerships
- Business Transformation and Restructuring
- Negotiations and Deal Structuring
- Roll-Outs and Implementation
- Technology and Business Linkage Planning
- Programme and Project Management
- Robust IT Technology Roadmap Definition
- Technology Architecture and Integration
- Enterprise Level Global Deployments
KEY SKILLS
- Stakeholder Liaison and Relationship Building – Outstanding capacity in establishing trusted work relations with external and internal stakeholders and forming fruitful collaboration with end-users. Closely coordinating with sponsors to improve organisational excellence and gain the trust of the team.
- Corporate Programme Definition and Management – Accomplished professional skilled in leading the definition and execution of top priority cross-functional corporate programmes for operational readiness and enterprise performance optimisation; effectively establishing corporate programme management framework. Excellent knowledge of overall project lifecycle for new products. Deep experience in management and controlling as well as development of projects/applications in complex ICT environments.
- Process Design and Implementation – Over 10 years’ experience in business analysis and design with a proven track record of major work on financial processes incorporating process redesign and implementation against financial solutions; strong knowledge of purchasing, asset management, general ledger, accounts payable, cash management, accounts receivable and other individual modules. Excellent knowledge of finance process design, business analysis and functional requirements specification.
- Interpersonal and Communication Skills – Excellent communicator, native speaker of German, (also Swiss German), fluent in English, Italian and French as well as exceptional understanding in Spanish, with a proven ability to interact effectively with people of diverse nationalities; an empathic listener, comfortable working in a multicultural set-up.
- Multicultural Exposure and Benefit Realisation – Expert level multicultural working experience predominantly in information management services and project management fields; impressive, experience-based and business-driven in operational set-ups, always adapting to the actual needs of a company. A strategic support and service provider. Knowledge of data modelling and system integration techniques. Managing and rolling out IT-projects ‘from A to Z’ including QA. Interfacing between end-user, developer and management.
Project history
PROJECTS AND CAREER HISTORY – (CURRENT & RECENT)
App Support and Enhancement for Booking Solution (SKAN Tours Int.) in Hannover, Germany2018-2019
PROJECTS AND CAREER HISTORY – (HISTORY)
Partnering with NGT and Rosari IT-Services internationally 2015
Project Manager and Consultant, PSINet Europe2003 – 2004
Clifford Chance is an international law practice with offices in 25 countries and over 7,000 staff. The Italy practice includes 3 offices (Milan, Rome and Padua) and over 350 staff.
Hôtel des Finances (Tax Office State of Geneva), Genève – Apps Migration2002 – 2003
EARLY CAREER
Owner, Rosari IT-Services (CH, FR, MA, ME, IT) 2002
Bell AG, Web based ERP/MIS Application and Intranet 2001 – 2002
Siebel CRM Implementation2001
Molard, POS Retail/ERP and Production System (SCM) 2000 – 2001
MGS Information Systems SA 2000 – 2001
Kern, Real Time Reporting 2000 – 2001
Swisscom, Customer Care 1992
Swiss PTT, Development of Project Management Tools 1990
Nixdorf, Application Migration 1987
System Administrator, Digital Equipment Corp. (DEC) 1986 – 1986
MIGROS, Container Management 1984
ITP S.r.l, Milano (Italy), 4GL Accounting Package 1983
NORASIA Shipping SA, Shipping Application 1982 – 1983
LOGO, ERP in Cobol (Own Software Company) 1986 – 2001
EDUCATIONAL AND PROFESSIONAL QUALIFICATIONS
Swiss Federal ‘VSH’ Diploma (Commercial/Business High School) Berne, Switzerland
National Commercial High School Diploma CH, Feusi, German College in Berne Jan 1980 – Dec 1982
University Degree Diploma, Italian College, Istituto Pareto, Lausanne Jan 1978 – Dec 1980
Membership
Brand/Client Object/Country Project
La Réserve Collection Geneva, Paris, St. Tropez IPTV, network, Satellite, Wifi, VOD, TVs, PMS, 110 rooms
Rocco Forte Hotels Geneva IPTV, network, Satellite, VOD, TVs, PMS, 150 rooms
Le Negresco Nice, France IPTV, network, Satellite, Wifi, VOD, TVs, PMS, 150 rooms
Crowne Plaza Geneva IPTV, network, Satellite, VOD, TVs, PMS, 420 rooms
Intercontinental Geneva IPTV, network, Satellite, VOD, PMS, 450 rooms
Schweizerhof, Katari Group Berne IPTV, Satellite, VOD, TVs, PMS, 150 rooms
Four Season´s Geneva IPTV, Satellite, VOD, TVs, PMS, 220 rooms
Base Nyon Nyon IPTV, network, Satellite, Wifi, VOD, TVs, PMS, sound, VoIP, 60 rooms
Terre Blanche Côte d´Azur IPTV, Satellite, Wifi, VOD, PMS, 250 rooms
Westminster Nice IPTV, network, Satellite, Wifi, VOD, TVs, PMS, 120 rooms
Palmeraie Palace Marrakech IPTV, Satellite, PMS, 350 rooms
Bab Hotel by Yves St. Laurent Marrakech IPTV, network, Satellite, Wifi, VOD, TVs, PMS, 60 rooms
Chalet Engelhorn Gstaad IPTV, network, Satellite, Wifi, TVs, 40 rooms
Villa Sable des Roses Marrakech IPTV, network, Satellite, Wifi, VOD, TVs, 35 rooms
Villa Honegg Lucerne IPTV, network, Satellite, VOD, TVs, PMS, 80 rooms
Mövenpick Switzerland TV installation and setup for all 4 MVP hotels in CH, 1200 rooms
Villa Fiorentina Monaco IPTV, network, Satellite, Wifi, VOD, TVs, 52 rooms
REFERENCES
Fulvio Verdini (2016-2017)
Job Title: CEO & Owner of Verdini Real Estates and SKAG Bern
Company Name: Schneider Kreienbühl AG, Bern und Basel
Phone Number: +41 79 502 45 53
Email Address: fulvio.verdini@gmail.com
Thierry Hedin (2017)
Job Title: Manager R&D
Company Name: ADP Employer Services, France
Phone Number: +33 6 21 41 07 22
Email Address: Thierry.Hedin@adp.com
Catrin Kirschner (2017)
Job Title: Manager R&D TPO
Company Name: ADP Employer Services, Deutschland
Phone Number: +49 15154457370
Email Address: catrin.kirschner@adp.com
Hussein Alsify
Job Title: Madina Branch Manager
Company Name: Perfect Tech Est, Saudi Arabia
Phone Number: +966.559633400
Email Address: hussein.alsify@gmail.com
Myriam Fakhreddine
Job Title: Executive Assistant to Sheikh Mohammed Y. El-Khere
Company Name: Mykpo, Dubai
Phone Number: +971.4420425
Email Address: myriam@mykpo.me
App Support and Enhancement for Booking Solution (SKAN Tours Int.) in Hannover, Germany2018-2019
- Analysis and Review of the old code (Cobol)
- Complete missing documentation
- Implement missing functionalities and features in the old Cobol code
- Enhance source code control and management of future versions
- Review and assess existing technical documentation
- Collect technical knowledge from current Airbus operational teams
- Draw up basic operational procedures when documentation is missing or incomplete
- Take over the service according to the existing processes
- Maintain the assets in operational conditions
- Operate the work orders raised by the end-users (level 3 support)
- Deputy of Lead Service Manager and PM for internal TMS tasks
- Fast acquisition of all functions and legal aspects of a huge Salary Cobol-program for Germany used by hundreds of companies in a data center, to assure continuity until end of phase of the application
- Working with French and German ADP-team on site to speed up integration and recovery of the running environment
- Documentation and understanding of existing modules aged 40+ years in order to assure interaction and modifications due to legal aspects as well as debugging
- Development and concept of a brand new Interactive TV solution based on Android STB and Cloud based management
- Testing, debugging and beta run on site at customer´s premises (hotels)
- Management and coordination between dev. Team, end user (customer), supplier and other third parties to assure smooth project flow
- Setup of documentation and maintenance rules for end user documentation as well as for dev. Team
PROJECTS AND CAREER HISTORY – (HISTORY)
Partnering with NGT and Rosari IT-Services internationally 2015
- As the sole owner and CEO of all companies, my role became very “Busy” and private life was suffering considerably; so I decided to reduce some activities and entering in a partnership with an existing company, who took over clients and support.
- Concentrated more on product development on a freelance/volunteer basis for the new partner, I decided too look for a new challenge in the market.
- During this long period I was managing my own companies internationally and running the Swiss office in Geneva as well as in Berne; driving Business Strategies, HR and Accounting as well as internal processes like ERP and Support Organisation, to assure long term businesses and product development.
- Instrumental in the establishment of new offices for Rosari IT-Services in France, Italy and Morocco as well as overseeing their business development operations.
- Provided ongoing support for existing ERP-/Cobol solution ‘LOGO’.
- Worked as Project Manager for NTT/Verio Europe, based in Geneva, Miami and Zürich, to deploy and recover strategic key customers in Europe.
- Efficiently managed multiple projects for delivery to major customers.
- Developed and maintained strong business relations with Verio EU and USA.
- Efficiently supervised project managers working on individual projects to ensure timely delivery of deliverables to high quality standards. Strove towards rebuilding positive work relations and trust between parties.
- Accountable for defining and establishing new procedures between Verio and customers.
- Put in place documentations and processes for issue tracking, software development enhancements
- Organization of third party suppliers for development and standard software
- Quality assurance and audit of new functions and modules
- Setup of “Test Beds” and special environments for beta release and tests before production
- Internal Helpdesk Management and bug tracking processes newly defined
- Creation of test procedures, user documents and planning of user training
Project Manager and Consultant, PSINet Europe2003 – 2004
- Led complex outsourcing and hosting projects.
- Acted as primary customer contact for projects while aiming to win and deploy the bid and attain defined revenue, EBIT and customer satisfaction goals in projects.
- Conducted risk analysis and consulted customers during pre-sales (TCO, outsourcing design including security issues, HW/OS, DB, applications, etc.). Responsible for RFI/RFP, cost assessment and pricing.
- Accountable for management and overall implementation of customer’s projects.
- Enabled effective evaluation of projects risks and developed SLAs.
- Established a consultant network with partners for specific technologies and skills like Citrix, Oracle, Navision, etc.
- Ascertained accomplishment of customer demands and needs while working in close coordination with customer parties like CIO, CTO, PM, etc. Responsible for writing of white papers on outsourcing methodologies.
- Steered effective training and briefing of sales people, pre-sales, implementation and DC engineers, thus ensuring their optimal work performance.
Clifford Chance is an international law practice with offices in 25 countries and over 7,000 staff. The Italy practice includes 3 offices (Milan, Rome and Padua) and over 350 staff.
- Instrumental in a project involving relocation from an existing unreliable and unstable application to a new version based on MS-SQL. (Project was in a ‘disaster recovery mode’). Successfully redefined the project of relocation from current to a new version. Improved the scope of the development project in accordance with short term priorities.
- Oversaw various aspects including functional coverage, data model, defining the migration path from current to new version, planning, on-site project management and ensuring smooth liaison between CC users, CC Technology department and suppliers; leveraged on extensive technical expertise to execute the project with duration of 6 months.
Hôtel des Finances (Tax Office State of Geneva), Genève – Apps Migration2002 – 2003
- Played a focal role in the relocation and maintenance of existing tax-applications from Unisys host to Unix (HP/UX). Enabled programming of new user-requested applications and interfacing with new tax-application in Java.
- Developed documentation and rules/policies of federal importance to follow in development and structure.
- Supervised development of some utilities for OCR processing of documents in MS Visual C++; project duration: 8 months.
EARLY CAREER
Owner, Rosari IT-Services (CH, FR, MA, ME, IT) 2002
Bell AG, Web based ERP/MIS Application and Intranet 2001 – 2002
Siebel CRM Implementation2001
Molard, POS Retail/ERP and Production System (SCM) 2000 – 2001
MGS Information Systems SA 2000 – 2001
Kern, Real Time Reporting 2000 – 2001
Swisscom, Customer Care 1992
Swiss PTT, Development of Project Management Tools 1990
Nixdorf, Application Migration 1987
System Administrator, Digital Equipment Corp. (DEC) 1986 – 1986
MIGROS, Container Management 1984
ITP S.r.l, Milano (Italy), 4GL Accounting Package 1983
NORASIA Shipping SA, Shipping Application 1982 – 1983
LOGO, ERP in Cobol (Own Software Company) 1986 – 2001
EDUCATIONAL AND PROFESSIONAL QUALIFICATIONS
Swiss Federal ‘VSH’ Diploma (Commercial/Business High School) Berne, Switzerland
National Commercial High School Diploma CH, Feusi, German College in Berne Jan 1980 – Dec 1982
University Degree Diploma, Italian College, Istituto Pareto, Lausanne Jan 1978 – Dec 1980
Membership
- Member of PMI (Project Management Institute)
Brand/Client Object/Country Project
La Réserve Collection Geneva, Paris, St. Tropez IPTV, network, Satellite, Wifi, VOD, TVs, PMS, 110 rooms
Rocco Forte Hotels Geneva IPTV, network, Satellite, VOD, TVs, PMS, 150 rooms
Le Negresco Nice, France IPTV, network, Satellite, Wifi, VOD, TVs, PMS, 150 rooms
Crowne Plaza Geneva IPTV, network, Satellite, VOD, TVs, PMS, 420 rooms
Intercontinental Geneva IPTV, network, Satellite, VOD, PMS, 450 rooms
Schweizerhof, Katari Group Berne IPTV, Satellite, VOD, TVs, PMS, 150 rooms
Four Season´s Geneva IPTV, Satellite, VOD, TVs, PMS, 220 rooms
Base Nyon Nyon IPTV, network, Satellite, Wifi, VOD, TVs, PMS, sound, VoIP, 60 rooms
Terre Blanche Côte d´Azur IPTV, Satellite, Wifi, VOD, PMS, 250 rooms
Westminster Nice IPTV, network, Satellite, Wifi, VOD, TVs, PMS, 120 rooms
Palmeraie Palace Marrakech IPTV, Satellite, PMS, 350 rooms
Bab Hotel by Yves St. Laurent Marrakech IPTV, network, Satellite, Wifi, VOD, TVs, PMS, 60 rooms
Chalet Engelhorn Gstaad IPTV, network, Satellite, Wifi, TVs, 40 rooms
Villa Sable des Roses Marrakech IPTV, network, Satellite, Wifi, VOD, TVs, 35 rooms
Villa Honegg Lucerne IPTV, network, Satellite, VOD, TVs, PMS, 80 rooms
Mövenpick Switzerland TV installation and setup for all 4 MVP hotels in CH, 1200 rooms
Villa Fiorentina Monaco IPTV, network, Satellite, Wifi, VOD, TVs, 52 rooms
REFERENCES
Fulvio Verdini (2016-2017)
Job Title: CEO & Owner of Verdini Real Estates and SKAG Bern
Company Name: Schneider Kreienbühl AG, Bern und Basel
Phone Number: +41 79 502 45 53
Email Address: fulvio.verdini@gmail.com
Thierry Hedin (2017)
Job Title: Manager R&D
Company Name: ADP Employer Services, France
Phone Number: +33 6 21 41 07 22
Email Address: Thierry.Hedin@adp.com
Catrin Kirschner (2017)
Job Title: Manager R&D TPO
Company Name: ADP Employer Services, Deutschland
Phone Number: +49 15154457370
Email Address: catrin.kirschner@adp.com
Hussein Alsify
Job Title: Madina Branch Manager
Company Name: Perfect Tech Est, Saudi Arabia
Phone Number: +966.559633400
Email Address: hussein.alsify@gmail.com
Myriam Fakhreddine
Job Title: Executive Assistant to Sheikh Mohammed Y. El-Khere
Company Name: Mykpo, Dubai
Phone Number: +971.4420425
Email Address: myriam@mykpo.me
Certifications
Local Availability
Open to travel worldwide
Projects may be realized offline (Home Office), on site (Customer), abroad, any location on the world.
Preference: 80% remote and 20% onsite
Preference: 80% remote and 20% onsite
Other
TECHNICAL ACUMEN
Category
Product & Services
PM Related Knowledge
PMBOK®, Project Plan Pro (Advanced Projects Institute)
Tools
Project Management Tools and Techniques in general MS Visio, MS Project, Word, Excel, PowerPoint, Macromedia Dreamweaver, Photoshop, Intrexx (Intranet)
Languages
Active Server Pages (ASP), Visual Basic, COBOL, HTML
Databases
MS-SQL Server, Access, MySQL
Operating Systems
Windows 2000/2003 (Workstation & Server), XP, Unix – Linux, VAX/VMS (DCL), Novell Netware
Various
Business applications (ERP), Data and system-migration/planning (tools), Data interfacing and replication (redundancy), User interface design
Other Expertise
Telco/Telecoms
Over 2 years’ experience in consulting and project management as well as implementations in telecommunication-focused projects (TELCO/CLEC)
Datawarehouse, CRM and ERP
Over 3 years’ experience in consulting and project management for Datawarehouse and ERP/CRM related projects (Siebel)
IT-Consulting
Over 5 years’ experience in consulting and project management as well as implementations in various IT projects
BI
Over 1 year’s experience in consulting and project management for Business Intelligence projects
Datacenter
Security, certification (ISO), procedures, especially hosting and access
Knowledges
ADSL, Internet, Webservice Providing, Disaster Recovery Managed Services, NOCs
DIR
Proven disaster recovery expertise for time critical environments
PERSONAL INFORMATION
Date of Birth: 3rd Oct, 1964
Nationality: Swiss and Italian
Marital Status: Single
Driver’s Licence: EU/Swiss
Category
Product & Services
PM Related Knowledge
PMBOK®, Project Plan Pro (Advanced Projects Institute)
Tools
Project Management Tools and Techniques in general MS Visio, MS Project, Word, Excel, PowerPoint, Macromedia Dreamweaver, Photoshop, Intrexx (Intranet)
Languages
Active Server Pages (ASP), Visual Basic, COBOL, HTML
Databases
MS-SQL Server, Access, MySQL
Operating Systems
Windows 2000/2003 (Workstation & Server), XP, Unix – Linux, VAX/VMS (DCL), Novell Netware
Various
Business applications (ERP), Data and system-migration/planning (tools), Data interfacing and replication (redundancy), User interface design
Other Expertise
Telco/Telecoms
Over 2 years’ experience in consulting and project management as well as implementations in telecommunication-focused projects (TELCO/CLEC)
Datawarehouse, CRM and ERP
Over 3 years’ experience in consulting and project management for Datawarehouse and ERP/CRM related projects (Siebel)
IT-Consulting
Over 5 years’ experience in consulting and project management as well as implementations in various IT projects
BI
Over 1 year’s experience in consulting and project management for Business Intelligence projects
Datacenter
Security, certification (ISO), procedures, especially hosting and access
Knowledges
ADSL, Internet, Webservice Providing, Disaster Recovery Managed Services, NOCs
DIR
Proven disaster recovery expertise for time critical environments
PERSONAL INFORMATION
Date of Birth: 3rd Oct, 1964
Nationality: Swiss and Italian
Marital Status: Single
Driver’s Licence: EU/Swiss