Keywords
Skills
I enjoy engaging with people to create & improve processes and systems to meet evolving challenges. I am at my best when there is an immediate challenge that requires a tactical solution now that can be aligned with the long term strategy.
Versatile solution analyst originating in the Customer Support & Service arena with over 15 years of experience. I have a passion for creating strong solutions through technology and business processes that target people’s specific needs.
Extremely knowledgeable in a multitude of technologies and platforms such as Google Apps, Zendesk, RunMyProcess, SalesForce, Cloud Services (Google. Amazon AWS, etc.).
Specialties:
Knowledge Management, Web Analytics, Project Management, Systems & Processes Design, Systems Integration, Google Apps, Zendesk, SalesForce, Amazon AWS, Web Front-End Development, Customer Support Solutions & Service, RunMyProcess
Versatile solution analyst originating in the Customer Support & Service arena with over 15 years of experience. I have a passion for creating strong solutions through technology and business processes that target people’s specific needs.
Extremely knowledgeable in a multitude of technologies and platforms such as Google Apps, Zendesk, RunMyProcess, SalesForce, Cloud Services (Google. Amazon AWS, etc.).
Specialties:
Knowledge Management, Web Analytics, Project Management, Systems & Processes Design, Systems Integration, Google Apps, Zendesk, SalesForce, Amazon AWS, Web Front-End Development, Customer Support Solutions & Service, RunMyProcess
Project history
Independent Consultant Aug 2014 – Present
Roderick Forsythe, Lexington, Kentucky
Volar Video, Lexington, Kentucky
Enterprise Solutions Delivery Center Manager June 2011 – Dec 2013
White Stratus, Lexington, Kentucky
Lexmark International, Inc., Lexington, Kentucky
American Recordable Media, Lexington, Kentucky
Lexmark International, Lexington, Kentucky
Roderick Forsythe, Lexington, Kentucky
- Provide IT consulting expertise is a variety of areas including DevOps, AWS, RunMyProcess, Wordpress, and custom application development using PHP, JS, MySQL and other technologies.
- Clients include legal, insurance, financial, and IT consulting companies.
- Experienced with AWS components (AMIs, Database Instances, Route 53, Security Rules, etc.)
- Provide technical guidance, knowledge sharing, documentation and mentoring of best practices
- Create custom front-end applications (including reporting dashboards) for custom applications.
Volar Video, Lexington, Kentucky
- Lead team of talented developers to a modern Content Management System (CMS) & Web Portal system for live streaming broadcasts, archived videos, photo galleries and other featured content.
- Create and maintain various AWS components (AMIs, Database Instances, Route 53, Security Rules, etc.)
- Developed new video & other content delivery platform system using Yii PHP MVC framework, Bootstrap, Jquery, MySQL, and Redis Cache.
- Configured nginx for high load production environments
- Create and implement security controls, event monitoring processes
- Provide technical guidance, knowledge sharing, documentation and mentoring of best practices
Enterprise Solutions Delivery Center Manager June 2011 – Dec 2013
White Stratus, Lexington, Kentucky
- Manage regional company office - including HR responsibilities.
- Account management for key US clients ~$250k portfolio
- Lead team of talented developers & consultants for software development
- Lead Enterprise Customer Service & Support Operations
- Created and deployed cloud apps on Google Cloud Compute (GPC) - Google’s AWS Alternative
Lexmark International, Inc., Lexington, Kentucky
- Create custom solutions for use by product quality engineers.
- Implement custom report portal using PHP Codeigniter (MVC), ExtJS (front-end GUI) and Firebird NoSQL
- Designed and delivered custom real-time analytics solution for a specialized data store.
American Recordable Media, Lexington, Kentucky
- Management & customization for 3 e-Commerce websites (Magento) & 2 marketing sites using PHP, JS, MySQL).
- Development of MS-Access inventory & billing system.
- System admin: Windows Server 200, 2003, Ubuntu, and CentOS.
- Design & manage online marketing campaigns for homepage banners, Google AdWords, and email newsletters.
- Analyze web metrics for e-Commerce sites & marketing campaigns.
Lexmark International, Lexington, Kentucky
- Research and design systems, processes, and current technology solutions. Project manager & technical team lead recommending and implementing technology & business solutions coordinating on-site and offshore teams delivering results on time and within budget.
- Create, maintain, and implement technical standards related to web metrics, site taxonomy, and design implementation through CSS, graphics, html, xml, and flash.
- Manage the development of applications through the software development lifecycle with team of 3-4 developers.
Local Availability
Only available in these countries:
USA