IT Assistant
Define Africa Limited
Keywords
C Sharp (Programming Language)
Databases
Web Design
HTML
Android (Software)
Backup Devices
Bootstrap (Software)
Computer Programming
Linux
Web Development
Skills
Website design, c#, mysql, database, Web application development, laravel, Windows, linux operating systems, Microsoft Office application, Wordpress, Bootstrap, Programming, C sharp, html, routers, logging, backup, Web development, web design, Android, databases
Project history
02/2018
-
02/2019
Define Africa Limited , Nairobi
* Provide technical support to end-users, problem identification,
diagnosis, resolution, and escalation via help desk system,
telephone and remote support tools.
* Configured hardware, devices and software to set up work
stations for employees.
* Explained technical information in clear terms to non-technical
individuals to promote better understandings
* System maintenance and trouble shooting.
* Configurations and installation of routers and switches.
* Collaborated with vendors to locate replacement components and
resolve advanced problems.
* Training users on developed software's.
* Web development and web design.
* Designed, implemented and monitored web pages and sites for
continuous improvement.
* Project Planning and Management.
* Provide technical support to end-users, problem identification,
diagnosis, resolution, and escalation via help desk system,
telephone and remote support tools.
* Configured hardware, devices and software to set up work
stations for employees.
* Explained technical information in clear terms to non-technical
individuals to promote better understandings
* System maintenance and trouble shooting.
* Configurations and installation of routers and switches.
* Collaborated with vendors to locate replacement components and
resolve advanced problems.
* Training users on developed software's.
* Web development and web design.
* Designed, implemented and monitored web pages and sites for
continuous improvement.
* Project Planning and Management.
01/2017
-
05/2017
IT Intern
Directcore Technologies Limited
Directcore Technologies Limited , Nairobi
* Developing website using WordPress and Mysql database,
* Tested troubleshooting methods, devised innovative solutions, and
documented resolutions for inclusion in knowledge base for
support team use.
* Used ticketing systems to manage and process support actions and
requests.
* Evaluated and resolved technical problems for end users efficiently
to minimize downtime.
* Android application testing and reporting errors to developers.
* Designed databases and ensured stability and reliability.
* Performed regular database backup.
* System Documentation.
* Developing website using WordPress and Mysql database,
* Tested troubleshooting methods, devised innovative solutions, and
documented resolutions for inclusion in knowledge base for
support team use.
* Used ticketing systems to manage and process support actions and
requests.
* Evaluated and resolved technical problems for end users efficiently
to minimize downtime.
* Android application testing and reporting errors to developers.
* Designed databases and ensured stability and reliability.
* Performed regular database backup.
* System Documentation.
Local Availability
Only available in these countries:
Kenya
