Consultant, SAP Concur
Ernst & Young
Keywords
Skills
Certified SAP Concur Consultant with 14+ years of progressive experience in implementation, configuration (travel, expense, and invoice management), testing integration, user adoption, project management, client interaction, consulting, and admin training and support. Proven track record of successful implementations of SAP Concur solutions for clients in various industries. Experienced in leading teams to ensure successful completion of projects on time and within budget. Skilled in developing and delivering training programs to ensure user adoption and satisfaction.
Summary of Strengths
• Strong expertise in planning, constructing and execution of test scripts
• As a Concur Lead responsible for understanding client requirements, provide solutions, functional specifications and configure the system accordingly
• Good experience in creating Functional Specification Documents (FSD), Technical Specification Documents (TSD), Business Requirements Documents (BRD)
• Advance configuration troubleshooting of SAP Concur Expense features
• Responsible for Implementation, Advance Configuration, Support & Integration of SAP Concur system
• Taking care Concur End to End implementation on Expense admin: Policy’s, Group Configuration, Accounting Administration, List Management, Audit Rules, Tax Configuration, Travel Allowance, Car Configurations, Forms & Fields, Workflows etc,
• Proficient in handling Project Management activities including scoping, estimation, planning, finalization of technical/functional specification, resource administration and quality control
• Have strong analytical, communication and interpersonal skills
• Keep clients, agency resources, and management informed of implementation activities and progress through regular communications, meetings and status reports, and by reporting exceptional circumstances in a timely manner.
Summary of Strengths
• Strong expertise in planning, constructing and execution of test scripts
• As a Concur Lead responsible for understanding client requirements, provide solutions, functional specifications and configure the system accordingly
• Good experience in creating Functional Specification Documents (FSD), Technical Specification Documents (TSD), Business Requirements Documents (BRD)
• Advance configuration troubleshooting of SAP Concur Expense features
• Responsible for Implementation, Advance Configuration, Support & Integration of SAP Concur system
• Taking care Concur End to End implementation on Expense admin: Policy’s, Group Configuration, Accounting Administration, List Management, Audit Rules, Tax Configuration, Travel Allowance, Car Configurations, Forms & Fields, Workflows etc,
• Proficient in handling Project Management activities including scoping, estimation, planning, finalization of technical/functional specification, resource administration and quality control
• Have strong analytical, communication and interpersonal skills
• Keep clients, agency resources, and management informed of implementation activities and progress through regular communications, meetings and status reports, and by reporting exceptional circumstances in a timely manner.
Project history
03/2019
-
08/2019
Project: Concur Implementation
Client: Panasonic India Pvt. Ltd.
Responsibilities
? Setting up Requests / Expense Delegations
? Employee / User Creation including employee group , employee ID , organization structure , HR Structure
and approvers
? Request creation with standard / cash advance scenarios
? Setting up Approval requests (workflow) i.e. reporting manager approvals & reviewer approval
? Setting Request & Cash Admin
? Expenses creation & setting expense types
? Processor & SAE File generation
? Project knowledge transfer to Admin
Client: Panasonic India Pvt. Ltd.
Responsibilities
? Setting up Requests / Expense Delegations
? Employee / User Creation including employee group , employee ID , organization structure , HR Structure
and approvers
? Request creation with standard / cash advance scenarios
? Setting up Approval requests (workflow) i.e. reporting manager approvals & reviewer approval
? Setting Request & Cash Admin
? Expenses creation & setting expense types
? Processor & SAE File generation
? Project knowledge transfer to Admin
08/2017
-
11/2018
Sr. Concur Consultant
Ubiq System
Project: Concur
Client-1: Stryker India Private Limited
Client-2: Tata Consultancy Services LTD
Responsibilities
* I am responsible for managing & delivering on data for Implementation & maintenance of global SaaS
systems. Responsibilities included meeting data needs for initial data conversion/mappings, ongoing
data import processes, automated audit processes to verify and maintain data integrity.
* Work with the Implementation team to manage the data by coordinating and leading meetings,
requirements discussions and status meetings with stake holders.
? Advance configuration troubleshooting of SAP Concur Expense features.
? Understand the current state and manage future state requirements, design and deployment.
? Manage Integration project timelines, project status, open items log and relevant project documents.
? Verifying ongoing data integrity through the development of automated data audit processes.
? Provide navigation support and training on the Concur Travel and Expense for new hire.
? Develop ongoing demographic full/change test plans by working with implementation team.
? Responsible for Escalation management, Incident management, Problem management & Case Analysis.
? Proactively identifying and mitigating project risks.
? Act as a coach and mentor for data solutions.
? Project knowledge transfer to Admins and users.
Client-1: Stryker India Private Limited
Client-2: Tata Consultancy Services LTD
Responsibilities
* I am responsible for managing & delivering on data for Implementation & maintenance of global SaaS
systems. Responsibilities included meeting data needs for initial data conversion/mappings, ongoing
data import processes, automated audit processes to verify and maintain data integrity.
* Work with the Implementation team to manage the data by coordinating and leading meetings,
requirements discussions and status meetings with stake holders.
? Advance configuration troubleshooting of SAP Concur Expense features.
? Understand the current state and manage future state requirements, design and deployment.
? Manage Integration project timelines, project status, open items log and relevant project documents.
? Verifying ongoing data integrity through the development of automated data audit processes.
? Provide navigation support and training on the Concur Travel and Expense for new hire.
? Develop ongoing demographic full/change test plans by working with implementation team.
? Responsible for Escalation management, Incident management, Problem management & Case Analysis.
? Proactively identifying and mitigating project risks.
? Act as a coach and mentor for data solutions.
? Project knowledge transfer to Admins and users.
06/2015
-
08/2017
Concur Administrator
VCZAR Technology
Project: Travel & Expense
Responsibilities
? Arranging flights, accommodation & rental cars and sending out tickets to clients.
? Dealing with complaints or refunds.
? Set up and maintain all employee profile accounts in Concur system.
? Analyze and submit the expenses in Concur System, Nucleus System and Change Point
(Microsoft Expense Portal).
? Monitor expense report submissions and send reminders to employees who have not yet
submitted their reports.
? Audit all expense reports for policy violations and make any necessary adjustments.
? Assist employees with any Concur problems/issues.
? Perform weekly auditing, ensuring deadlines are met verifying expenses are in alignment
with company policies, and that receipts are in compliance.
? Follow-up with employees regarding out of policy expenses, missing receipts, and incorrect
expense type, and missing attendee file.
? Provide guidance to employees on correcting and submitting expense reports.
? Reconcile monthly Amex Travel charges.
? Working directly with users to troubleshoot issues.
Responsibilities
? Arranging flights, accommodation & rental cars and sending out tickets to clients.
? Dealing with complaints or refunds.
? Set up and maintain all employee profile accounts in Concur system.
? Analyze and submit the expenses in Concur System, Nucleus System and Change Point
(Microsoft Expense Portal).
? Monitor expense report submissions and send reminders to employees who have not yet
submitted their reports.
? Audit all expense reports for policy violations and make any necessary adjustments.
? Assist employees with any Concur problems/issues.
? Perform weekly auditing, ensuring deadlines are met verifying expenses are in alignment
with company policies, and that receipts are in compliance.
? Follow-up with employees regarding out of policy expenses, missing receipts, and incorrect
expense type, and missing attendee file.
? Provide guidance to employees on correcting and submitting expense reports.
? Reconcile monthly Amex Travel charges.
? Working directly with users to troubleshoot issues.
09/2013
-
06/2015
Consultant (Finance)
Adecco India
Project: Travel & Expense
Client: Genpact India Private Limited
Responsibilities
? .Concur System Administration.
? Maintaining and configuring the Global Concur software application.
? Develop and provide program training for employees, including travel policy and Concur
functionality.
? Would be responsible and accountable for processing, approving and Expense reports for
Employees.
? Responsibility for the Budget Allocation, Travel Setup, Stay & Cost Setup Define, FPnA Setup
should be delegated to a named individual.
? Should be able to understand T&E Policy and follow the same during expense claims.
? Ensuring exceptions in expense reports are handled on time.
? Liaising with cross functional teams on query resolution, process and system improvements.
? Knowledge on different expense system administration, activity functionality.
? Maintains confidentiality of all accounting and financial records.
? Performs functions associated with monthly financial closing.
? Work with internal customers to improve customer satisfaction.
Client: Genpact India Private Limited
Responsibilities
? .Concur System Administration.
? Maintaining and configuring the Global Concur software application.
? Develop and provide program training for employees, including travel policy and Concur
functionality.
? Would be responsible and accountable for processing, approving and Expense reports for
Employees.
? Responsibility for the Budget Allocation, Travel Setup, Stay & Cost Setup Define, FPnA Setup
should be delegated to a named individual.
? Should be able to understand T&E Policy and follow the same during expense claims.
? Ensuring exceptions in expense reports are handled on time.
? Liaising with cross functional teams on query resolution, process and system improvements.
? Knowledge on different expense system administration, activity functionality.
? Maintains confidentiality of all accounting and financial records.
? Performs functions associated with monthly financial closing.
? Work with internal customers to improve customer satisfaction.
11/2011
-
07/2012
Senior Executive (Finance)
NIIT Limited
Project: System Administration
Client: Red-Hat (North America)
Responsibilities
? Provided administrative support to Senior/Managing Director, as well as staff of Directors and other
Managers in the Red-Hat group and United States' people.
? Maintained and printed daily itinerary and calendar (using Schedule+), made travel arrangements for
our students and staffs.
? Take remote control of their systems by using Skype, Putty.
? Help them to install all kind of software's which help them to run the e-Learning courses in windows and
Linux platform.
? Responsible for selling products or services via direct contact with the customer by using a CRM
software tool (Salesforce.com).
Client: Red-Hat (North America)
Responsibilities
? Provided administrative support to Senior/Managing Director, as well as staff of Directors and other
Managers in the Red-Hat group and United States' people.
? Maintained and printed daily itinerary and calendar (using Schedule+), made travel arrangements for
our students and staffs.
? Take remote control of their systems by using Skype, Putty.
? Help them to install all kind of software's which help them to run the e-Learning courses in windows and
Linux platform.
? Responsible for selling products or services via direct contact with the customer by using a CRM
software tool (Salesforce.com).
02/2009
-
11/2011
Senior Associate (IT Operations)
Wipro Limited
Project: Hewlett Packard (Product Support)
Client: Hewlett Packard (United States)
Responsibilities
? To learn adopt the available functional software. Working directly with users to troubleshoot issues
? Supporting HP system software's, application software's and HP Printers troubleshooting the
issues related to Laptop Installation & printer installation, Wireless and wired both type. Also trouble
shoot the computer, printing, faxes and scanning related problems.
? We work on the wireless technology like WEP and WPA Pass key to configure the All in one printer with
the wireless router using the USB SAW method, Pin method and WPS method
? We support on Operating systems like windows XP, windows Vista and windows 7 and Mac Apple OSX.
? In hardware issues where the printer is in warranty and we have performed all the trouble shooting steps
then we raise a service ticket for printer replacement and with collateral method the unit is been
replaced.
? We are responsible to achieve the targets for the customer satisfaction rate with good resolution rate
and to maintain the AHT.
? Sell new products and provide upgrade options to out of warranty customers.
Client: Hewlett Packard (United States)
Responsibilities
? To learn adopt the available functional software. Working directly with users to troubleshoot issues
? Supporting HP system software's, application software's and HP Printers troubleshooting the
issues related to Laptop Installation & printer installation, Wireless and wired both type. Also trouble
shoot the computer, printing, faxes and scanning related problems.
? We work on the wireless technology like WEP and WPA Pass key to configure the All in one printer with
the wireless router using the USB SAW method, Pin method and WPS method
? We support on Operating systems like windows XP, windows Vista and windows 7 and Mac Apple OSX.
? In hardware issues where the printer is in warranty and we have performed all the trouble shooting steps
then we raise a service ticket for printer replacement and with collateral method the unit is been
replaced.
? We are responsible to achieve the targets for the customer satisfaction rate with good resolution rate
and to maintain the AHT.
? Sell new products and provide upgrade options to out of warranty customers.
Certifications
SAP Concur
SAP Concur
2019
Local Availability
Only available in these countries:
India
